Luke Golden
Beaconsfield,WA
Summary
BikeDr. is a social enterprise of Dismantle. A youth charity that empowers and engages young people to move forward into further education or employment through mentoring and work experience. This has allowed me to combine two passions.
The first, being a leader and problem-solver dedicated to delivering a customer and team focused business. I love using independent decision-making skills and sound judgment to positively impact company success and customer satisfaction.
The second, being dedicated and eager to help young people reach full potential through positive and effective support. Assisting young people in navigating the workplace and helping them set themselves up for the future.
Overview
13
13
years of professional experience
Work History
Business Manager
BikeDr. Cycle Services
01.2020 - Current
- Leading a team of 5 mechanics and managing all aspects of business in a CBD Bicycle store. Meeting targets in productivity, positive work environment, and effective leadership.
- Mentoring junior staff members that have come from diverse backgrounds. These young people have completed the Dismantle youth mentor program, BikeRescue, and begin a traineeship at BikeDr to gain work experience for future employment.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Championed diversity and inclusion initiatives within the workplace, promoting a supportive environment that fosters collaboration among employees from various backgrounds.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
Workshop Manager
BikeDr. Cycle Services
01.2017 - 01.2022
Ensuring quality workmanship
Building relationships with customers and suppliers
Aligning supply and demand
Head Mechanic
BikeDr. Cycle Services
03.2015 - 01.2017
Head Mechanic
Mercer Cycles
01.2011 - 03.2015
Education
Diploma Community Services -
Open Colleges
01.2024
NVQ3 Built Environment -
Southampton City College
08.2001
Skills
- Experienced leader with great communication skills and compassion
- Knowledge in small business management including rostering, ordering, budgeting and meeting KPIs
- Working with young people within a business to create opportunities for the young people and the business itself
- Insight into special projects and events within community and local government
- Activity Implementation
- Youth Development
- HR Driving Licence
- Working with Childrens Card
- Police Clearance
References
- Pat Ryan, CEO, Dismantle, 0422 492 494, pat@dismantle.org.au
- Jess Stewart, Case manager, Dismantle, 0473 471 261, jess@dismantle.org.au
- Brett Pilling, Director, Gilmore Clontarf Acadamy, 0457 899 922, brett.pilling@live.com
- Sean Gorman, Chief Policy Advisor, AFL, 0430 289 002, sean.gorman@afl.com.au
Projects
Young Person Work Experience - Placement Within BikeDr., This project was integrated into my role at BikeDr. as a pathway for at-risk youth to gain work experience and assist them in making decisions surrounding future education or employment.
Timeline
Business Manager
BikeDr. Cycle Services
01.2020 - Current
Workshop Manager
BikeDr. Cycle Services
01.2017 - 01.2022
Head Mechanic
BikeDr. Cycle Services
03.2015 - 01.2017
Head Mechanic
Mercer Cycles
01.2011 - 03.2015
Diploma Community Services -
Open Colleges
NVQ3 Built Environment -
Southampton City College
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