Luke Gonsalves
Bella Vista,NSW
Summary
Diligent Care Manager focused on providing optimal support to clients through personalised assistance and care required to manage diverse medical conditions. Proficient in organising medications, doctor appointments and personal activities. Caring, organised and friendly with excellent interpersonal skills. Assisted with the accurate completion of client assessments and supporting the development of comprehensive care plans. Consistently collaborated with various teams internally (within Anglicare) and externally (outside Anglicare) to ensure that my clients were accessing the best possible care.
Overview
4
4
years of professional experience
Work History
Care Coordinator (CHSP) and Care Advisor (HCP)
Anglicare
02.2023 - Current
- Communicate with Clients daily to assist clients with enquires and complaints
- Efficiently managed the customer's personal information and details
- Identify the client's needs and provide appropriate solution
- Problem solve and adapt to difficult situations
- Empathise with the needs of our clients
- Discuss client care preferences with care workers
- Manage client care plans.
Customer Service Representative (Call Centre)
Guardsman Australia
12.2020 - 02.2022
- Delivering up to date warranty terms and conditions
- Train new staff
- The role involved developing a thorough understanding of the importance of achieving KPIS in an efficient manner
- Worked in a high pressure environment under strict time conditions
- Provided outstanding customer service whilst resolving customer issues by phone and email
- Experience in dealing with challenging customer interactions.
Australian Tax Office Customer Service Representative
Datacom
07.2020 - 09.2020
- It was imperative that strong verbal and written communication skills were used when communicating with clients to ensure the customer was satisfied with the interaction
- Excellent computer skills were needed as most calls required the use of multiple programs/applications
- Worked in a high pressure environment under strict time conditions
- Experience dealing with diverse cultures and age groups.
Education
Bachelor of Social Science (Psychology) - Psychology
Western Sydney University
Sydney, NSW2022
HSC -
Gilroy Catholic College
Castle Hill, NSW2018
Skills
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Scheduling
- Program Oversight
- Interdepartmental Collaboration
- Case Management
Key Skills And Experience
- Care for clients
- Exceptional written and oral communication skills
- Empathy
- Excellent client communication skills (in person and over the phone and email)
- Excellent attention to detail
- Independent
- Reliable
- Experience with various Microsoft and online programs
Hobbies and Interests
- Reading
- Soccer
- Music
- Cricket
- Gym
- Gardening
Timeline
Care Coordinator (CHSP) and Care Advisor (HCP)
Anglicare
02.2023 - Current
Customer Service Representative (Call Centre)
Guardsman Australia
12.2020 - 02.2022
Australian Tax Office Customer Service Representative
Datacom
07.2020 - 09.2020
Bachelor of Social Science (Psychology) - Psychology
Western Sydney University
HSC -
Gilroy Catholic College
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