Luke Hall-Matthews
Sydney,New South Wales
Summary
Hard working customer service professional, motivated to maintain customer satisfaction and contribute to company success. Skilled academic with history of strong leadership roles held during high school. Able to managing large amounts of inbound calls and emails and face to face interactions, sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Regional Business Supplies
02.2020 - 01.2024
- Advised customers on purchasing decisions based on their individual needs.
- Responsible for training new hires in my department.
- Handled incoming calls and email correspondence
- Maintained timely deliveries
Audio Visual Technician (Seasonal)
Audio Plus
PARKES, New South Wales
01.2022 - 01.2023
- Troubleshot and resolved audio-visual system issues.
- Operated, video switchers, projectors, and cameras during large-scale live events.
- Maintained high reliability in labor duties.
Education
Bachelor of Mechanical Engineering (Honors) -
University of New South Wales
Sydney, NSW12-2027
Skills
- De-Escalation Techniques
- Empathetic and genuine
- Outstanding communication skills
- Customer Service
- Public Speaking
Certification
P2 Drivers License.
Working with Children's Check.
Accomplishments
- High School Captain 2023
- Dux of school 2023
References
References available upon request.
Timeline
Audio Visual Technician (Seasonal)
Audio Plus
01.2022 - 01.2023
Customer Service Agent
Regional Business Supplies
02.2020 - 01.2024
Bachelor of Mechanical Engineering (Honors) -
University of New South Wales
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