Summary
Overview
Work History
Skills
Timeline
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LUKE HARRIS

BURDELL,Queensland

Summary

Proven track record in enhancing customer satisfaction and sales revenue at AP EAGERS through expert customer relationship building and effective upselling techniques. Skilled in negotiation and interpersonal communication, successfully expanded customer base and secured repeat business. Achieved significant sales growth by leveraging product knowledge and complex problem-solving skills.

Overview

25
25
years of professional experience

Work History

Sales Representative/Parts Interpreter

AP EAGERS
10.2013 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Managed customer accounts to secure customer satisfaction and repeat business.

MANAGERS 2IC

SHELL BELGIAN GARDENS
11.2009 - 10.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

STORE MANAGER

CASH CONVERTERS
10.1999 - 09.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales closing
  • Complex Problem-Solving
  • Customer Retention
  • Negotiation Tactics
  • Upselling and Cross Selling
  • Lead prospecting

Timeline

Sales Representative/Parts Interpreter

AP EAGERS
10.2013 - Current

MANAGERS 2IC

SHELL BELGIAN GARDENS
11.2009 - 10.2013

STORE MANAGER

CASH CONVERTERS
10.1999 - 09.2009

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LUKE HARRIS