Luke Horsfield
Gympie,QLD
Summary
Dedicated professional with a history of meeting key objectives and goals within any organisation. Skilled in working under pressure and adapting to new situations and challenges to ensure the goals of the organisation are achieved to a very high standard.
Organised and dependable candidate, successful at managing multiple priorities with a positive attitude. A willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Supervisor Open Space Maintenance
Gympie Regional Council
04.2021 - Current
- Managed approximately 30 - 50 calls, emails and customer requests efficiently and effectively each day
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritisation and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
Parks and Gardens Team Member/Playground Inspector
Darebin City Council
02.2019 - 03.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Saved $1000's in wages and resources by implementing cost-saving initiatives that addressed long-standing problems.
Gardener
Self Employed
01.2018 - 03.2021
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Provided lawn care services, including soil aeration, seeding, fertilization and weed control.
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Designed programs for landscape maintenance, pest management, composting and other related topics.
Musician/Events Manager
Self Employed
12.2011 - 03.2020
- Practiced 20 hours per week to maintain and improve technical skills.
- Performed in hundreds of show's around Australia.
- Scheduled rehearsals with other musicians.
- Promoted musical career by maintaining website or social media presence.
- Selected music carefully in order to achieve balance of musical styles on program.
- Planned and organized concerts and programs for tours.
- Branched out from Guitar to learn Piano, Bass, Music Production, Audio Engineering and Sound Design.
Professional Cleaner
Earth Friendly Cleaning Pty Ltd
01.2018 - 02.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Handled equipment, chemicals and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
Cleaner Supervisor
Byron & Beyond Cleaning
11.2014 - 12.2017
- Trained and mentored all new personnel to maximise quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Evaluated employee performance and developed improvement plans.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Coordinated daily workflow through task prioritisation and concise scheduling.
Cleaning Supervisor/Maintenance Technician
Apartments Inn Byron
01.2010 - 01.2013
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained and mentored all new personnel to maximise quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
Assistant Store Manager
IGA Supermarket
01.2009 - 01.2010
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated development of each member of staff to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised and evaluated staff including other assistant managers, enabling them to improve skills and achieve daily objectives.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
Assistant Grocery Manager
Bi-Lo Grocery Store
10.2007 - 01.2009
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
Deli Department Manager
Woolworths Supermarket
06.2001 - 10.2007
- Creation of schedules to set daily priorities for supervisory staff.
- Developed and implemented systems to maintained accurate records of product costs, production and losses.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Integrated service and team management strategies to boost business profits.
Education
Diploma - Audio/Electronic Music Production
SAE Institute
Byron Bay, NSW12.2016
Skills
- Strategic oversight
- Creative thinking
- Attention to detail
- Effective communication
- Reliable and dependable
- Safety compliance monitoring
- Effective problem resolution
- Mobile plant operation
Certification
Cert IV Leadership and Management (In progress)
ACDC Chemical Application Ticket
TMI Traffic Management Ticket
QLD White Card
Chainsaw/Polesaw Ticket
Working With Children Check (Victoria)
Open QLD Drivers License
HR Licence
EWP over 11m
Skid Steer ticket
Front End Loader Ticket
Excavator Ticket
Working Safetey at Heights
Park Comprehensive Inspection Level 3
Work near exposed live parts
Completed Australasian Management Challenge 2025
Timeline
Supervisor Open Space Maintenance
Gympie Regional Council
04.2021 - Current
Parks and Gardens Team Member/Playground Inspector
Darebin City Council
02.2019 - 03.2021
Gardener
Self Employed
01.2018 - 03.2021
Professional Cleaner
Earth Friendly Cleaning Pty Ltd
01.2018 - 02.2019
Cleaner Supervisor
Byron & Beyond Cleaning
11.2014 - 12.2017
Musician/Events Manager
Self Employed
12.2011 - 03.2020
Cleaning Supervisor/Maintenance Technician
Apartments Inn Byron
01.2010 - 01.2013
Assistant Store Manager
IGA Supermarket
01.2009 - 01.2010
Assistant Grocery Manager
Bi-Lo Grocery Store
10.2007 - 01.2009
Deli Department Manager
Woolworths Supermarket
06.2001 - 10.2007
Diploma - Audio/Electronic Music Production
SAE Institute
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