Summary
Overview
Work History
Education
Skills
Certification
License’s
Interests
Timeline
Manager

Luke Iseppi

Bundaberg,QLD

Summary

Dynamic manager with a proven track record at Bundaberg Outdoor Power Centre, excelling in team leadership and customer service. Enhanced operational efficiency through effective problem-solving and mentoring, while ensuring high-quality service delivery. Mechanically minded and organized, I thrive under pressure, consistently achieving goals and fostering a productive work environment.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager

Bundaberg Outdoor Power Centre
07.2015 - Current
  • Assisted in daily operations, ensuring smooth workflow and adherence to safety protocols.
  • Supported team with routine tasks, adapting quickly to changing priorities and procedures.
  • Participated in training sessions to learn operational tools and company policies effectively.
  • Collaborated with colleagues to streamline processes, contributing to improved efficiency.
  • Engaged in problem-solving discussions, providing insights for operational challenges faced by the team.
  • Maintained organized work environment, helping reduce downtime and improve productivity levels.
  • Contributed to team meetings, sharing observations that led to minor adjustments in operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Small engine sales and repair including mowers, chainsaws , generators , motorcycles etc .

Workshop Manager

Roma 4x4 & Bikes
06.2011 - 06.2015
  • Managed daily operations of workshop, ensuring efficient workflow and adherence to safety protocols.
  • Oversaw scheduling and assignment of tasks to technicians, optimizing resource allocation for service projects.
  • Implemented quality control measures to enhance service delivery and reduce turnaround times on repairs.
  • Trained new staff on workshop procedures, tools usage, and customer service best practices.
  • Collaborated with suppliers to maintain inventory levels and procure necessary parts for maintenance services.
  • Developed standard operating procedures to improve efficiency in workshop processes and equipment handling.
  • Resolved customer complaints promptly, ensuring high satisfaction rates through effective communication and problem-solving skills.
  • Purchased and oversaw inventory of supplies, tools and equipment.
  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Maintained workshop activities in line with budget requirements.
  • Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
  • Oversaw equipment maintenance schedules, prolonging the lifespan of machinery while reducing downtime due to repairs.
  • Updated policies to reflect changing demands and improve performance, quality and efficiency of workshop operations.
  • Vehicle servicing and repairs , fitting of vehicle accessories .

Spare Parts & Mechanic

D&Rs Motorcycles
06.2004 - 06.2011
  • Diagnosed mechanical issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance on vehicles to ensure optimal performance and safety.
  • Repaired engines, transmissions, and braking systems with precision and attention to detail.
  • Collaborated with team members to streamline repair processes and enhance efficiency.
  • Maintained detailed records of repairs, services performed, and parts used for inventory control.
  • Conducted inspections to identify potential problems before they escalated into major repairs.
  • Implemented best practices for vehicle maintenance that improved service turnaround times.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Ordered repair parts quickly to prevent delays in projects .
  • Distribute incoming mail , manage outgoing mail .
  • Handling of cash and accounts .

Education

Graduated Year 10 -

Roma State College
Roma, QLD
2006

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Hard working
  • Efficient
  • Organised
  • Reliable
  • Mechanically minded
  • Multi tasking
  • Ability to work under pressure

Certification

Cert III automotive mechanical Technology ( motorcycle )

Cert III automotive sales ( parts interpreting )

License’s

Open car license

Fork lift license

Marine license

Motorcycle license

Interests

Motorcycles

Mechanical

Outdoor sports

Camping

Timeline

Manager

Bundaberg Outdoor Power Centre
07.2015 - Current

Workshop Manager

Roma 4x4 & Bikes
06.2011 - 06.2015

Spare Parts & Mechanic

D&Rs Motorcycles
06.2004 - 06.2011

Graduated Year 10 -

Roma State College

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Luke Iseppi