Luke Jackson
Darley
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level A O position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
HVAC Technician
G J Bradding
01.2023 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Worked overtime, holidays and weekends to accommodate company needs.
Hotel Maintenance Engineer
Pegasus
02.2022 - 10.2022
- Streamlined communication between front desk staff and maintenance team, ensuring that guests'' concerns were addressed quickly and efficiently.
- Created detailed reports on maintenance activities, allowing management to make informed decisions regarding resource allocation and capital improvement planning.
- Maintained an organized maintenance workshop, ensuring that tools and supplies were readily available for staff to complete tasks efficiently and effectively.
- Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
- Collaborated with housekeeping staff to ensure all rooms were maintained at the highest level of cleanliness and functionality.
- Enhanced guest satisfaction by promptly addressing and resolving maintenance-related complaints.
Facilities Coordinator
G J Bradding
04.2018 - 01.2022
- Served as point of contact for internal and external customers seeking support and information.
- Assisted manager in project implementation, materials procurement, contract preparation, and scheduling.
- Trained new employees on company policies and procedures, ensuring consistent quality across all team members.
- Supervised staff of 15 in day-to-day activities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Senior HVAC Plumber
G J Bradding
03.1996 - 01.2018
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
- Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Mentored Apprentices showing skills of the Trade.
- Customer Service
Education
Certificate IV - Plumbing And Construction
Victoria University
Melbourne, VIC01-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Mentoring
- Skilled with both hand and power tools
- Multitasking
- Excellent communication
- Adaptability
- Customer support
- Documentation and reporting
Hobbies
Gardening
Cooking
Listening to Punk and Metal Music
Watching live Music
Website Building
Timeline
HVAC Technician
G J Bradding
01.2023 - Current
Hotel Maintenance Engineer
Pegasus
02.2022 - 10.2022
Facilities Coordinator
G J Bradding
04.2018 - 01.2022
Senior HVAC Plumber
G J Bradding
03.1996 - 01.2018
Certificate IV - Plumbing And Construction
Victoria University
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