Luke Joel
Warner
Summary
Experienced Customer Service team member with 6 years of quality experience in a supermarket setting. Experienced in managing time wisely, ensuring all tasks are completed to the highest quality.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Woolworths Group
11.2017 - 11.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Officer
Smart Service Queensland
Brisbane
02.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Postal voting applications and enquiries.
- Enrolment enquiries.
- Information about voting options and polling places.
- General election related questions (includes candidates, advertising, funding, and disclosure, working at elections, media, election results).
- Telephone voting registrations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Bachelor - Education/Exercise Science
Australian Catholic University
Brisbane, QLD12.2022
High School Diploma -
Genesis Christian College
Bray Park, QLD11.2017
Skills
- One Call Resolution
- Handling Escalations
- Records Management
- Problem-Solving
- Complaint Resolution
- Work Prioritization
- Decision-Making
- Time Management
References
References available upon request.
Timeline
Customer Service Officer
Smart Service Queensland
02.2024 - Current
Customer Service Supervisor
Woolworths Group
11.2017 - 11.2023
Bachelor - Education/Exercise Science
Australian Catholic University
High School Diploma -
Genesis Christian College
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