Bradley Jones
Echuca,VIC
Summary
Insightful Operations Manager with more than 10 years experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Quick-thinking manager with 20 years of experience guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organisational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
21
21
years of professional experience
Work History
Operations Manager
Cadell Food Service
02.2022 - Current
- Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications and missed deadlines.
- Introducing robust sustainable process improvement resulting in >15% reduction in annual operating cost, reduction of 10 x FTE, improved DIFOT, picking accuracy, improved inventory accuracy due to implementing a rolling quarterly cycle count.
- Oversee the planning\routing of approx 220 deliveries across Regional Victoria daily.
- My role oversees the management of approx 25 heavy vehicles and 20 passenger vehicles.
- Identify and resolve unauthorised, unsafe or ineffective practices.
- Set, enforce and optimise internal policies to maintain responsiveness to demands.
- Devise processes to boost long-term business success and increase profit levels.
- Lead warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Advanced productivity KPIs by leading training on procedures and safety practices.
- Field customer questions and complaints and rectify issues.
- Managing several departments with >70 Direct Reports
- Managing a complex delivery network and maintaining an extremely high level of customer service.
- Achieving a 99.91% DIFOT result on $1.3m in sales, weekly.
- Reducing operating cost by 15% whilst improving performance.
- Review monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Generate annual budget forecasting information for executive and corporate reports.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Lead hiring, onboarding and training of new employees to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyse and report on key performance metrics to senior management.
- Developed and implemented strategies to maximise customer satisfaction.
Transport and Logistics Manager
Coolabah Turf Pty Ltd
09.2020 - 02.2022
- Directed logistics operations, including shipping and receiving of wide range of products daily.
- Managed annual freight budget.
- Negotiated annual contracts with different freight companies resulting in significant cost savings.
- Conducted research to address shipping errors and packaging mistakes.
- Lead value-added customer service team that consistently over-delivered on customer expectations.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Administered sales orders, as well as processed and documented transactions.
- Managed monthly freight cost reporting processes.
- Prepare updated shipment reports for executives and clients.
- Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Prepared and updated employees' daily work schedules and resolve delivery problems.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Supervise department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Operate heavy machinery - Truck, Forklift, Harvesters etc...
- Manage COR and Mass Management compliance
- Oversee daily route planning and DIFOT
Inbound Milk Logistics Manager
Bega Cheese
01.2019 - 08.2020
- Managed annual freight budget of $35 million dollars.
- Managed Chain of Responsibility, including auditing contracted carriers for compliance.
- Delivered substantial cost savings by securing discounts from freight companies and logistics services providers.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Built continuous improvement culture that results in substantial freight cost reductions and improved competitor tension.
- Manage monthly freight cost reporting processes.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Monitor and ensure compliance with strict budgets by negotiating freight in alignment with needs and specifications.
Distribution Centre Operation Manager
Bega Cheese
03.2014 - 12.2019
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 21 employees consisting of both staff and EBA personal.
- Transport - Schedule both inbound and outbound.
- Manage Chain Of Responsibility, including training staff annually.
- Reviewed financial reports each day and investigated variances with accounting staff to ensure budget target were met.
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Built, supervised and mentored teams and leaders in receiving and inbound operations.
- Implemented inventory cycle count process that consistently achieved >99.8% accuracy by lot and location.
- Manage security contract
- Manage material handling contract
- Attended and participated in daily production meetings.
- Assisted production with process improvement initiatives.
- Worked closely with manufacturing managers to ensure production plans were met.
- Operate forklift. Pick, Pack, Load trucks etc..
- GMP Audits
- HACCP compliance
- Safety Project Manager
Warehouse Supervisor
Bega Cheese
09.2010 - 03.2014
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Completed daily operations on time and maintained high standards of accuracy.
- Tracked production and quality control systems to proactively identify deficiencies.
- Oversaw inventory control levels and verified storage and organisation processes were upheld correctly.
- Managed scheduling and task delegation for 15-member warehouse team.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Ensured consistent management of inventory levels and fostered product loss control.
- Oversaw daily operations and shipping and handling processes.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Transport and Logistics
Australian Defence Force - Army
07.2003 - 09.2009
- Directed collection, organisation and application of field intelligence and combat data to enhance troop safety and operational success.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Handled administrative requirements smoothly and efficiently, including maintaining records and submitting reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Qualified - Driver Testing Officer (DTO), ran heavy vehicle courses for soldiers to obtain licence with civilian accreditation.
Education
Diploma of Logistics -
CFALE
Skills
- Distribution and Warehousing
- Budget Planning
- Transport/Logistic and Warehouse Management
- Operational Management
- Carrier Negotiations
- Shipping and Receiving
- Documentation
- Team Building
- Policy and Procedure Adherence
- Budget Management
- Continuous Improvement
- Operational Improvement
- Scheduling
- Team Management
- Data Analysis
- Process Improvement
- GMP,HACCP and Food Safety
- Mechanical Aptitude
Accomplishments
- Australian Regular Army - Soldier of the year Award
- Continuous Improvement project success resulting in warehouse annual cost reduction of approx. $700,000
- Graduated the Bega Cheese Aspire Program. This development program is recognised nationally, only a select few are chosen to participate in the program. Graduated to December 2019.
- Work Safe Award - Received the Goulburn Valley safety award for implementing a process reducing manual handling by more than 20% (160,000 manual lifts per year)
Referees
Provided upon request.
Timeline
Operations Manager
Cadell Food Service
02.2022 - Current
Transport and Logistics Manager
Coolabah Turf Pty Ltd
09.2020 - 02.2022
Inbound Milk Logistics Manager
Bega Cheese
01.2019 - 08.2020
Distribution Centre Operation Manager
Bega Cheese
03.2014 - 12.2019
Warehouse Supervisor
Bega Cheese
09.2010 - 03.2014
Transport and Logistics
Australian Defence Force - Army
07.2003 - 09.2009
Diploma of Logistics -
CFALE