Summary
Overview
Work History
Education
Skills
Junior State Competition Basketball Coach
Timeline
AccountManager
Luke Kivela

Luke Kivela

Spring Mountain,QLD

Summary

Accomplished Development Manager with innovative leadership style and expertise in workplace strategies. Great influencing and communication strengths. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Proven ability to take initiative and make positive change.

Overview

11
11
years of professional experience

Work History

Referee Development Manager

South West Metro Pirates Inc.
01.2023 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented strategies to achieve goals and stay competitive.
  • Managed large group of staff 110+ officials aged 12 - 75.
  • Achieved KPI's faster than outlined.
  • Improved Staff Participation and engagement by over 100%
  • Managed 4-5 separate multi-venue rosters per week.
  • Oversaw and developed staff education and training courses.
  • Supervised events from start to finish using effective crowd and coach control methods.
  • Established unprecedented levels of achievement of staff at state and national tourments.

Stadium Staff Member

Hibiscus Stadium Management
11.2021 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Studied with senior staff to develop deep understanding of team processes and full operational activities.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Processed sales transactions using POS system.

Basketball Official

South West Metro Pirates Inc.
06.2013 - 01.2023
  • Instructed players and coaches on basketball game rules.
  • Handled high-stress situations.
  • Refereed basketball at QSL, NBL1 Pre-Season and SQJBC.
  • Worked at competitive athletic basketball games, tournaments and special sporting events.
  • Excellent communication skills.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Some University Experience - Education

University of Southern Queensland
Springfield, QLD

High School Diploma -

Browns Plains State High School
Browns Plains, QLD
11.2017

Certificate III - Health And Fitness

Browns Plains State High School
Browns Plains, QLD
11.2017

Skills

  • Stress Tolerance
  • Awareness to Reactions
  • Assessing Performance
  • Organizational Skills
  • Time Management Skills
  • Problem-Solving
  • Operations Management
  • Staff Development

Junior State Competition Basketball Coach

Coaching basketball at the this level has been a profoundly enriching experience that has imparted invaluable lessons on leadership and success. Guiding a diverse group of passionate and energetic young athletes through the highs and lows of a basketball season has honed my ability to communicate effectively, motivate individuals, and foster teamwork. The role demands adaptability, as each player possesses unique strengths and challenges. It has taught me the importance of cultivating a positive and inclusive team culture, where every member feels valued and motivated to contribute their best. Success on the court is not solely measured by wins and losses, but by the growth and development of each player as individuals and as a cohesive unit. Through the challenges and triumphs, coaching basketball has underscored the significance of resilience, perseverance, and a commitment to continuous improvement, not just for the players but for myself as a leader. The experience has reinforced the idea that true success in coaching goes beyond the scoreboard and lies in the lasting impact on the lives of the athletes under my guidance.

Timeline

Referee Development Manager

South West Metro Pirates Inc.
01.2023 - Current

Stadium Staff Member

Hibiscus Stadium Management
11.2021 - 01.2023

Basketball Official

South West Metro Pirates Inc.
06.2013 - 01.2023

Some University Experience - Education

University of Southern Queensland

High School Diploma -

Browns Plains State High School

Certificate III - Health And Fitness

Browns Plains State High School
Luke Kivela