Luke Lawrence
Noble Park
Summary
I am currently working for a building company which includes landscaping, finishing touches to new builds, assisting trades where necessary, building fences and responding to clients' concerns during handover.
I have experience in a vast number of trades and varying roles which has provided a diverse range of skills and knowledge.
I recently completed an excavation course in order to further expand my knowledge of the construction industry and to open up a wider range of career opportunities.
My experience covers the following:
Beaurepaires for last 10+ years as Store Manager of South Yarra Branch and overseeing three other stores in the region.
Customer Excellence coach for region.
Customer Feedback Score score Avg85% + (NPS) running, briefing and meeting on hitting targets for all store over the region.
Overview
20
20
years of professional experience
Work History
Labourer
KTS Business Group
01.2024 - Current
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Used variety of hand and power tools to complete tasks.
- Provided labor support to carpenters, masons and other skilled trades.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Laborer
TSLN Build
06.2022 - 11.2023
- Installed drywall, siding and other structural components.
- Helped with door and window installations.
- Mixed and poured concrete for variety of projects.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Provided labor support to carpenters, masons and other skilled trades.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Used variety of hand and power tools to complete tasks.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Assistant Manager
Tyres and More
01.2021 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Beaurepaires Tyres
02.2005 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Interacted well with customers to build connections and nurture relationships.
Education
First Aid Certificate - Medical And Healthcare
Melbourne, VIC08-2013
Provide First Aid - Healthcare And Medical
St John Ambulance Victoria
Melbourne, VIC02-2022
Construction Induction Card - Construction
Worksafe
Melbourne, VIC06-2017
Skills
- Basic skills of all trades including plumbing, electrical, carpentry, landscaping and excavation
- Mechanical experience
- Time management
- Customer service
- Training new staff
- Creating quotes
- Attention to detail
- Safety awareness
- Physical strength
- Complex Problem-solving
Timeline
Labourer
KTS Business Group
01.2024 - Current
Laborer
TSLN Build
06.2022 - 11.2023
Assistant Manager
Tyres and More
01.2021 - 05.2022
Store Manager
Beaurepaires Tyres
02.2005 - 01.2021
First Aid Certificate - Medical And Healthcare
Provide First Aid - Healthcare And Medical
St John Ambulance Victoria
Construction Induction Card - Construction
Worksafe
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