Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luke Lawson

Newcastle

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Branch Manager

Reece Group
02.2007 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Assessed employee performance and developed improvement plans.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Education

No Degree -

Cardiff High School
Cardiff, NSW

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Team Supervision
  • Relationship building and management
  • Client Relationship Management
  • Relationship Management
  • Strong team-builder
  • Employee Development
  • Staff Management
  • Excellent work ethic

Certification

First Aid certificate valid 2025

Forklift licence valid 2029

Timeline

Branch Manager

Reece Group
02.2007 - Current

No Degree -

Cardiff High School

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Luke Lawson