Luke McConchie
Melbourne,VIC
Summary
Driven professional with a proven track record at Delaware North, adept at handling high customer volumes and developing loyal clientele through exceptional service. Supervised online personal shopping at Woolworths Group, enhancing customer satisfaction by ensuring order accuracy and timeliness. Skilled in multitasking and complex problem-solving, demonstrating a strong team player attitude and a knack for handling difficult customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Delaware North
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Online Personal Shopper Suppervisor
Woolworths Group
09.2021 - 05.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
Bachelor of Marketing (Psychology) -
Deakin University
Melbourne, VIC10.2026
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Complex Problem-Solving
- Handling Difficult Customers
Certification
- First Aid Training - 2025
Timeline
Bartender
Delaware North
05.2022 - Current
Online Personal Shopper Suppervisor
Woolworths Group
09.2021 - 05.2024
Bachelor of Marketing (Psychology) -
Deakin University
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