Summary
Overview
Work History
Education
Skills
Timeline
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Luke McMillan

Sydney,Australia

Summary

Strategic and data-driven professional with over a decade of experience leading planning and performance initiatives, developing enterprise dashboards, and collaborating cross-functionally to align data insights with business strategy. Proven expertise in stakeholder engagement, reporting automation, and delivering scalable tools that drive operational excellence. Recognized for delivering tools like the GCO Check-In that enhance leadership decision-making and employee engagement.

Overview

9
9
years of professional experience

Work History

Senior Business Insights Analyst

Westpac
05.2022 - Current
  • Developed working prototypes and enterprise reporting tools with stakeholder validation.
  • Delivered the GCO Check-In tool for feedback and engagement tracking across BU structures.
  • Collaborated on end-to-end data pipelines to support timely and accurate reporting.
  • Presented insights to leadership and incorporated user feedback to refine tool UX/UI.

Strategic Workforce Analyst

Westpac
06.2021 - 05.2022
  • Led strategic workforce planning including segmentation, profiling, and forecasting.
  • Developed dashboards that visualized future workforce risks and demand gaps.
  • Conducted action planning with GMs to align workforce strategy with critical needs.

Operations Management Advisor

Westpac
06.2019 - 06.2021
  • Supported quarterly planning and change implementation across multiple BUs.
  • Delivered national training and coaching to improve performance alignment.
  • Facilitated collaboration between senior managers and frontline leaders.
  • Partnered with project teams to implement new systems and deliver training.

Team Manager – Business Banking Services

Westpac
05.2016 - 06.2019
  • Led performance coaching, recruitment, and queue management operations.
  • Spearheaded change and process improvement projects for service efficiency.
  • Developed and delivered induction, systems, and policy training for new recruits.
  • Created and reviewed training materials to ensure compliance with procedures.

Senior Forecast Analyst – Workforce Optimisation

Westpac
11.2015 - 05.2016
  • Delivered staffing and budget forecasts for call volume scenarios.
  • Developed forecast delivery tools and liaised with business units to improve accuracy.
  • Engaged senior leadership to enhance forecast adoption.

Education

Coding Bootcamp -

University of Sydney
01-2022

Leadership Program

AGSM - UNSW
01-2019

Higher School Certificate -

Corrimal High School

Skills

  • Planning & Strategy: Short, Medium and Long-term planning, KPI tracking, Business case development, Executive reporting
  • Data & Analytics: Power BI, Tableau, Excel (advanced), SQL, MongoDB, Python, Data modelling, JIRA (workflow tracking, performance board management)
  • Automation & Tools: Power Automate, PowerApps, eWFM, Agile delivery
  • Tech Stack (Basic to Intermediate): HTML, CSS, JavaScript (Reactjs, Nodejs, Expressjs), GitHub, Heroku, Visual Studio
  • Process Excellence: Lean Six Sigma, Change management, AOM Level 4 Champion, Procedure documentation, Process mapping
  • Stakeholder Engagement: GM/SM/BU-level engagement, Workshop facilitation, Communication strategy
  • Leadership & Capability: Coaching and mentoring, Training logistics, Learning needs analysis, Training development & delivery

Timeline

Senior Business Insights Analyst

Westpac
05.2022 - Current

Strategic Workforce Analyst

Westpac
06.2021 - 05.2022

Operations Management Advisor

Westpac
06.2019 - 06.2021

Team Manager – Business Banking Services

Westpac
05.2016 - 06.2019

Senior Forecast Analyst – Workforce Optimisation

Westpac
11.2015 - 05.2016

Coding Bootcamp -

University of Sydney

Leadership Program

AGSM - UNSW

Higher School Certificate -

Corrimal High School

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