Luke Mcnaught
Caboolture South
Summary
Experienced in a fast-paced environment, bringing a strong background in customer service. Over 13 years of experience as a store associate in the retail industry, with skills in inventory, cash handling, and consistently delivering exceptional customer service. Thrives in dynamic settings, ensuring efficient operations and fostering positive customer experiences.
Overview
14
14
years of professional experience
Work History
Front End Assistant
Costco Wholesale
09.2021 - Current
- Ensured accurate cash count while transitioning between shifts.
- Cleaned and swept workstation and front end areas during closing shifts.
- Worked weekends, holidays, and nights as required by the company.
- Demonstrated calmness during busy period, ensuring efficiency.
- Clarified store policies inquiries for members.
- Collected carts as necessary.
- Guided new employees in understanding company policies and procedures.
- Sorted and packed products efficiently into boxes and trolleys.
- Provided support to other departments when necessary.
- Notified management of any suspicious behavior observed.
Major Sales Associate
Costco Wholesale
02.2016 - 09.2021
- Kept current with emerging technology trends to support members in their purchasing decisions.
- Ensured friendly and helpful service for all member inquiries.
- Worked independently and as part of a team.
Service Deli Assistant
Costco Wholesale
05.2014 - 02.2016
- Prepared, stored, and displayed products in adherence to food safety guidelines and company policies.
- Produced ready-to-serve meals encompassing salads, sandwiches, sushi and pizzas.
- Addressed member requests and orders efficiently, ensuring high-quality service.
- Restocked ingredients and prepared additional items for busy periods.
- Assisted in maintaining a clean workspace, ensuring food safety.
- Maintained cleanliness of trays and utensils with regular washing and sanitization.
Customer Service Assistant
Matilda Service Station
01.2011 - 01.2014
Education
Year 12 Queensland Certificate of Education (QCE) -
QLD -
Tullawong State High School
2011
Skills
- Loss prevention
- Customer service
- Selling
- Dependable and reliable
- Attention to detail
- Organization
- Store cleanliness maintenance
- Cash handling
- Flexible schedule adaptability
- Patient and empathy demonstration
- Upselling and cross selling
References
Christy Belschner
MEGT Recruitment Officer
0401 225 961
Timeline
Front End Assistant
Costco Wholesale
09.2021 - Current
Major Sales Associate
Costco Wholesale
02.2016 - 09.2021
Service Deli Assistant
Costco Wholesale
05.2014 - 02.2016
Customer Service Assistant
Matilda Service Station
01.2011 - 01.2014
Year 12 Queensland Certificate of Education (QCE) -
QLD -
Tullawong State High School
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