- Music
- Health & sport
- Animals
- Science
- Technologies
- Socialising
- Cooking
Luke Merriman
Upper Coomera,QLD
Summary
To obtain a position where my creativity, problem-solving skills, and service experience can be utilised to enhance customer experiences and drive business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TEAM LEADER
THE GOOD GUYS BUNDALL
07.2023 - Current
- Sales coaching and performance management
- Delegating tasks including merchandising or ticketing
- Inducting new employees
- Coordinating with all stakeholders including customer service teams, warehouse staff, customers and supplier representatives
SALES CONSULTANT
THE GOOD GUYS BUNDALL
11.2020 - 07.2023
- Developing and implementing high level sales tactics
- Stock management and rotation
- Processing and receipting sales orders
ENGLISH TUTOR
NUMBER WORKS AND WORDS
02.2020 - 11.2022
- Prepare personalised lesson plans for senior students, and monitor pre-determined programs for younger students to be worked through over the semester
- Mentor and encourage through positive reinforcement
- Provide feedback to students and parents on student’s progress
SALES CONSULTANT
NIAGARA THERAPY
04.2019 - 09.2019
- Develop and implement high level sales tactics
- Managing time and responsibilities
- Travelling
- Liaising with sales representatives and coaches
- Develop a high level of rapport with clients
- Marketing for self-generated business
- Training new staff
ASSISTANT MANAGER
PETSTOCK RUNAWAY BAY
03.2018 - 04.2019
- Stock management & rotation
- Rostering and timesheets
- Coaching and mentoring staff
- Liaising with Sales Representatives
- Maintaining high service standards & NPS
- Open & Closing store routine
- Reconcile daily & weekly banking
- Cash handling
- POS
- Receiving & receipting orders
- Visual merchandising, maintaining end caps & catalogue set up, ticketing
- Operating forklift
- Maintaining grooming facilities & animal hygiene standards
3IC
PETSTOCK ASHMORE
03.2015 - 03.2018
- Cash handling, POS
- Processing customer sales
- Coaching & mentoring staff
- Receiving & receipting orders
- Visual merchandising
- Forklift operator
- Maintain grooming facilities
- Puppy trainer
Education
Diploma of Educational Studies -
Griffith College
High School Diploma -
Australian Industry Trade College
Skills
- Communication and interpersonal skills
- Time management, reliable, punctual
- Staff training and supervision
- Ability to work autonomously and as a team player
- Advanced sales training when selling high value products
- Exceptional customer service
- Conflict resolution
- Ability to achieve and exceed KPIs
- Committed to learning and developing
- Experience with MYOB, Pronto and Microsoft Word, PowerPoint & Excel
Certification
- Certificate in Personal Hygiene
- Certificate I Business
- Certificate II Business
- Certificate I IDMT
- Certificate II IDMT
- Certificate III Screen & Media
- QLD RSA
- Barista Certificate
Interests
Timeline
TEAM LEADER
THE GOOD GUYS BUNDALL
07.2023 - Current
SALES CONSULTANT
THE GOOD GUYS BUNDALL
11.2020 - 07.2023
ENGLISH TUTOR
NUMBER WORKS AND WORDS
02.2020 - 11.2022
SALES CONSULTANT
NIAGARA THERAPY
04.2019 - 09.2019
ASSISTANT MANAGER
PETSTOCK RUNAWAY BAY
03.2018 - 04.2019
3IC
PETSTOCK ASHMORE
03.2015 - 03.2018
Diploma of Educational Studies -
Griffith College
High School Diploma -
Australian Industry Trade College
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