Summary
Overview
Work History
Education
Skills
Timeline
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Luke Moufarrige

Summary

As a highly motivated individual, I constantly push myself to give my utmost in the role that I hold. My customer service skills have improved and my grasp of retail has grown with each of my employment experiences. Having worked in fast-paced, high-pressure settings, I am a trustworthy retail sales specialist. Adept at managing money, operating registers, processing transactions, and setting up merchandise. Efficiently addresses the demands, desires, and issues of customers to maintain a high degree of customer satisfaction. I have spent the most of my career working at the Ralph Lauren locations in Canberra, including the Canberra Outlet, Canberra City, and the previous Myer Pop-Up store. My dependable, organised potential has helped me get to senior team member status at each store I have worked at by successfully managing various priorities while maintaining a good attitude. Along with team leader expertise in supervising workgroup procedures. These include: creating strategies, offering instructions, establishing objectives, and seeking input from the group. I have gained outstanding communication and interpersonal abilities. Massive perspective combined with excellent goal and vision communication for success. In my most recent position, I led the menswear team at the Polo Ralph Lauren store in Canberra. This experience helped me grow into a goal-oriented supervisor who is committed to hitting team goals and performance targets. presenting four years of substantial leadership expertise in this high-end brand.

Overview

6
6
years of professional experience

Work History

Sales Associate

Polo Ralph Lauren
11.2020 - Current
  • Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
  • Enhanced customer satisfaction by resolving complex issues promptly and providing exceptional service.
  • Collaborated with management to develop sales targets, motivating the team to exceed expectations consistently.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Administration Support Officer

Services Australia
12.2021 - 03.2022
  • Managed electronic calendars using microsoft excel spread sheets to scheduled meetings, appointments and conference calls.
  • Developed and continuously improved digital filing and document management protocols.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Managed daily invoices, reports and proposals.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Updated and implemented administrative and executive support policy changes and monitored effects.

Customer Service Representative

David Jones
06.2019 - 03.2020
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

Retail Sales Associate

Bossini Menswear
10.2018 - 03.2019
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Store Clerk

Waramanga General Newsagency
10.2017 - 10.2018
  • Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

Certificate IV - Leadership & Management

TAFE NSW
Online Study.

Certificate II - Security

ASEC | Australian Security Education & Consulting
Mitchell, Canberra
04.2021

Certificate III - Fitness & Personal Training

Australian Institute of Fitness
100 Eastern Valley Way, Canberra
12.2017

Year 12 Certificate -

Canberra College
Phillip, Canberra
04.2017

Skills

  • Promotions and Specials
  • Revenue Growth
  • Training and Mentoring
  • Strategic Planning
  • Inventory Management
  • Delegating Work
  • Customer Service
  • Visual Merchandising
  • Employee Performance Management
  • Product Merchandising
  • Store Opening and Closing
  • Sales Team Leadership

Timeline

Administration Support Officer

Services Australia
12.2021 - 03.2022

Sales Associate

Polo Ralph Lauren
11.2020 - Current

Customer Service Representative

David Jones
06.2019 - 03.2020

Retail Sales Associate

Bossini Menswear
10.2018 - 03.2019

Store Clerk

Waramanga General Newsagency
10.2017 - 10.2018

Certificate IV - Leadership & Management

TAFE NSW

Certificate II - Security

ASEC | Australian Security Education & Consulting

Certificate III - Fitness & Personal Training

Australian Institute of Fitness

Year 12 Certificate -

Canberra College
Luke Moufarrige