Luke Moufarrige
Canberra,Australia
Summary
Energetic Sales Manager delivering exceptional service to customers and employees with a background in sales coaching, onboarding, and training highly effective staff. Motivated to represent the company and increase business opportunities.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Polo Ralph Lauren
Brisbane City, Queensland
05.2024 - 09.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analysing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Supervisor
Polo Ralph Lauren
Brisbane City, Queensland
03.2024 - 05.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
Sales Associate
Polo Ralph Lauren
Fyshwick , ACT
11.2020 - 02.2024
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Handled credit and debit card payment processing to complete purchasing experience.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Presented available merchandise with attractive displays and pleasing arrangements.
- Helped brand awareness by assisting in merchandising and handling display setups.
Administration Support Officer
Services Australia
Greenway, Tuggeranong, ACT
12.2021 - 03.2022
- Managed electronic calendars using microsoft excel spread sheets to scheduled meetings, appointments and conference calls.
- Developed and continuously improved digital filing and document management protocols.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Opened, read and wrote answers to routine letters and correspondence for executives.
- Managed daily invoices, reports and proposals.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Updated and implemented administrative and executive support policy changes and monitored effects.
Customer Service Supervisor
David Jones
Phillip, Woden, ACT
06.2019 - 03.2020
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Assessed customer needs and upsold products and services to maximize sales.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Education
Year 12 Certificate -
Canberra College
Phillip, Canberra04.2017
Certificate III - Fitness & Personal Training
Australian Institute of Fitness
100 Eastern Valley Way, Canberra 12.2017
Skills
- Sales Tracking
- Sales team training
- Performance Management
- Service-driven sales
- Quality Assurance
- Staff Management
- Schedule Management
- Customer Relations
- Personnel training and development
- Customer Retention
Timeline
Assistant Store Manager
Polo Ralph Lauren
05.2024 - 09.2024
Supervisor
Polo Ralph Lauren
03.2024 - 05.2024
Administration Support Officer
Services Australia
12.2021 - 03.2022
Sales Associate
Polo Ralph Lauren
11.2020 - 02.2024
Customer Service Supervisor
David Jones
06.2019 - 03.2020
Year 12 Certificate -
Canberra College
Certificate III - Fitness & Personal Training
Australian Institute of Fitness
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