Luke Murray
Kingsford
Summary
Experienced IT professional with a Diploma of Information Technology (Networking) and multiple certifications in Cyber Security and IT systems. Strong technical foundation in network design, server administration, cybersecurity, and cloud technologies. Hands-on experience in customer service, logistics, and hospitality. Background blends technical expertise with problem-solving and communication skills honed through roles in retail, bartending, and IT environments. Skilled in configuring secure networks, managing Windows and Linux servers, implementing cybersecurity protocols, and providing end-user support. Prioritizes teamwork, adaptability, and exceptional service delivery. Known for bringing energy, precision, and a people-first mindset to troubleshooting network issues or training new staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Staff
BWS
02.2023 - Current
- As a Sales Staff member at BWS, I played a key role in providing excellent customer service and contributing to the overall success of the store.
- Provided information to customers about different products, helping them make informed purchasing decisions.
- Processed customer transactions accurately and efficiently.
- Handled cash, credit, and electronic payments with attention to detail.
- Adhered to all relevant laws and regulations related to the sale of alcohol.
- Followed safety protocols and maintained a secure and welcoming shopping environment.
Floor Worker
Steves Cool Booze
03.2021 - Current
- Working with customers
- Organizing items within the shop
- Receiving deliveries from ALM and others
- Maintained a neat and orderly floor and assisted customers with directions.
- Helped Ordered accurate amount of supplies to ensure shop inventory was where it needed to be.
Bartender
Beach Road Hotel
10.2023 - 01.2024
- Worked as a bartender organizing the bars and looking after customer service.
- Trained several new bartenders in the roles of bartending.
Wherehouse Worker
Computer Room Solutions
04.2021 - 02.2022
- Working with customers
- Organizing items within the shop
- Receiving deliveries from ALM and others
- Maintained a neat and orderly floor and assisted customers with directions.
- Helped Ordered accurate amount of supplies to ensure shop inventory was where it needed to be.
Junior Kitchen Hand
Bonnie Doon Golf Club
05.2019 - 04.2021
- Worked in the kitchen after doing a work experience week with them for over a year.
- Worked effectively with all kitchen personnel, to promote a happy working environment.
- Cleaned kitchen and organized cooking utensils.
- Oversaw kitchen and food operations.
- Handled food with sanitation and safety in mind.
AFL Senior Umpiring
AFL
01.2017 - 12.2017
- Goal Umpire Senior Grade Matches
- Officiate with other Senior Staff and Umpires
- Was responsible for judging and making all scoring decisions for all teams
AFL Junior Umpiring
AFL
01.2015 - 12.2017
- Management of game day processes and reporting
- Co-ordinating with the Ground Manager and all game day officials
- Controls and enforces the rules of the game
- Maintained fair and impartial decision making
- Was noted for his composure whilst under pressure
Education
Diploma - Information Technology (Cloud Computing)
TAFE NSW - Ultimo
Sydney, NSW07.2025
Certificate IV - Cyber Security
TAFE NSW - Ultimo
Sydney, NSW01.2023
Certificate IV - Information Technology (Networking)
TAFE NSW - Ultimo
Sydney, NSW01.2021
Certificate III - Information, Digital Media and Technology
TAFE NSW - Ultimo
01.2021
Skills
- Technical computing expertise
- Skilled in using Microsoft applications
- Proficient in Python programming
- Customer service in hospitality
- Client support
- Customer service
Certification
- NSW Drivers Licence
- Issued by NSW Roads And Maritime Services
Timeline
Bartender
Beach Road Hotel
10.2023 - 01.2024
Sales Staff
BWS
02.2023 - Current
Wherehouse Worker
Computer Room Solutions
04.2021 - 02.2022
Floor Worker
Steves Cool Booze
03.2021 - Current
Junior Kitchen Hand
Bonnie Doon Golf Club
05.2019 - 04.2021
AFL Senior Umpiring
AFL
01.2017 - 12.2017
AFL Junior Umpiring
AFL
01.2015 - 12.2017
Diploma - Information Technology (Cloud Computing)
TAFE NSW - Ultimo
Certificate IV - Cyber Security
TAFE NSW - Ultimo
Certificate IV - Information Technology (Networking)
TAFE NSW - Ultimo
Certificate III - Information, Digital Media and Technology
TAFE NSW - Ultimo
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