Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luke Murray

Sydney,NSW

Summary

IT graduate with a solid background in providing technical support across various platforms. Highly skilled in diagnosing and resolving hardware and software issues, ensuring smooth IT operations. Known for strong collaborative skills and ability to adapt quickly to changing environments, fostering a reliable and results-driven work ethic.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Staff Member

BWS
02.2023 - Current
  • Collaborated with team members to optimise sales strategies, achieving higher conversion rates.
  • Built strong customer relationships through excellent communication skills and product knowledge.
  • Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
  • Enhanced the store layout to create a more visually appealing shopping experience for customers.
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional development.

Sales Associate

Steve's Cool Booze
03.2021 - Current
  • Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Bartender

Beach Road Hotel
10.2023 - 01.2024
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organised workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Warehouse Worker

Computer Room Solutions
04.2021 - 02.2022
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organised stockroom by labelling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Maximised available storage space by utilising vertical stacking techniques when arranging inventory items.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Kitchen Hand

Bonnie Doon Golf Club
05.2019 - 04.2021
  • Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimising risks of contamination or spoilage.

Australian Football League Umpire

AFL
01.2015 - 12.2017
  • Maintained a professional demeanour throughout games, effectively managing conflicts between players or coaches when necessary.
  • Promoted good sportsmanship among players.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.
  • Fostered positive rapport with players and coaches, contributing to a respectful and enjoyable game atmosphere.

Education

Diploma - Information Technology - Cloud Computing

TAFE NSW
NSW
07-2025

Certificate IV - Cyber Security

TAFE NSW
Sydney, NSW
01-2023

Certificate IV - Information Technology - Networking

TAFE NSW
Sydney, NSW
01-2021

Certificate III - Information, Digital Media And Technology

TAFE NSW
Sydney, NSW
01-2021

Skills

  • Server troubleshooting
  • Software installation
  • System administration

Certification

- Responsible Service of Alcohol (RSA) Card

- NSW Driver's Licence (unrestricted)

- Certificate II in Hospitality

Timeline

Bartender

Beach Road Hotel
10.2023 - 01.2024

Sales Staff Member

BWS
02.2023 - Current

Warehouse Worker

Computer Room Solutions
04.2021 - 02.2022

Sales Associate

Steve's Cool Booze
03.2021 - Current

Kitchen Hand

Bonnie Doon Golf Club
05.2019 - 04.2021

Australian Football League Umpire

AFL
01.2015 - 12.2017

Diploma - Information Technology - Cloud Computing

TAFE NSW

Certificate IV - Cyber Security

TAFE NSW

Certificate IV - Information Technology - Networking

TAFE NSW

Certificate III - Information, Digital Media And Technology

TAFE NSW

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