LUKE NEWPORT
Brisbane,QLD
Summary
Organized Professional Detailer with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Professional Car Detailer
Fortress Smash Repairs
2022.11 - Current
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Streamlined detailing process for increased efficiency and reduced turnaround time.
- Achieved timely completion of assigned tasks by efficiently managing time and resources.
- Maintained high-quality standards for detailing services, resulting in repeat customers and positive feedback.
- Collaborated with team members to complete large-scale detailing projects within specified deadlines.
- Applied protective coatings to extend life of vehicle surfaces, providing added value to clients.
- Performed meticulous paint corrections to restore vehicles'' appearance, contributing to high levels of customer satisfaction.
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Gained expertise in various cleaning materials and chemicals, ensuring appropriate use for each specific task.
- Adhered to safety protocols during all detailing activities, minimizing accidents and injuries in workplace.
- Established trust-based relationships with clients through open communication channels which led them to recommend our services further.
- Kept up-to-date with industry trends and latest car detailing techniques, ensuring our services remained competitive and cutting edge.
- Utilized specialized tools and equipment to effectively clean hard-to-reach areas, ensuring spotless finish.
- Increased team productivity by effectively delegating tasks to junior detailers based on their skill sets.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
Professional Car Detailer/Paint Correction
Scrubs Car Detailing
2020.03 - 2022.11
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Achieved timely completion of assigned tasks by efficiently managing time and resources.
- Maintained high-quality standards for detailing services, resulting in repeat customers and positive feedback.
- Utilized specialized tools and equipment to effectively clean hard-to-reach areas, ensuring spotless finish.
- Promoted excellent customer service by addressing client concerns promptly and professionally.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Collaborated with team members to complete large-scale detailing projects within specified deadlines.
- Applied protective coatings to extend the life of vehicle surfaces, providing added value to clients.
- Performed meticulous paint corrections to restore vehicles'' appearance, contributing to high levels of customer satisfaction.
- Gained expertise in various cleaning materials and chemicals, ensuring appropriate use for each specific task.
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Improved overall quality control measures by regularly reviewing team''s work performance and providing constructive feedback.
- Established trust-based relationships with clients through open communication channels which led them to recommend our services further.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Car Detailer/Trade Assistant
Motorama Mitsubishi & Jeep
2019.03 - 2020.02
- Clean interior and exterior of vehicles in compliance with all company standards and client requests
- Operating buffers, steamers, vacuums, hoses and other equipment to meet service expectations
- Use cleaning, protective and restorative agents to maintain and enhance appearance of vehicles
- Moving and parking vehicles, delivering vehicles to correct locations and transporting owners or drivers if needed
- Underbody rust coating and installation of Rust Unit modules
- Installation of internal cabin accessories
- Ensure customer satisfaction of services and respond to customer enquiries.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
Pre Delivery Supervisor
Zupps, Mitsubishi & Kia
2018.03 - 2019.07
- Knowledge of business and management principles involved in strategic planning and allocation of human and material resources to ensure tasks and schedules are completed effectively
- Organize any after market fittings to vehicles
- Manage inventory and reorder supplies for car detailing department
- Transparent and effective communication with other stakeholders in car sales business to ensure customer satisfaction
- Responsible for training and performance of three team members
- Ensure team is complying with Occupational Health and Safety Standards and organize quarterly meetings
- Perform inspections and keep complete, accurate records of vehicle condition
- Moving, parking and delivery of vehicles to correct location.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Car Detailer
Zupps, Mitsubishi & Kia
2018.03 - 2019.03
Apprentice Mechanic
Toowong Mazda
2014.07 - 2018.01
- Perform wheel alignments, tyre fitting and balancing
- Remove and replace tyres, shocks, struts and brakes
- Follow checklists to verify that all important parts are examined
- Examine vehicles to determine the extent of damage or malfunctions
- Communicate with customers regarding vehicle issues and potential repairs
- Wash, wax and buff the exterior of vehicles
- Vacuum car interiors to remove dirt and debris and clean upholstery and surfaces
- Organise work records and filed reports
- Transport customers to and from the shop for the customer service program.
Service Washer and Car Detailer
Centenary Mazda
2013.03 - 2014.07
- Interior and exterior car detailing to showroom standard
- Ensure vehicles are clean and ready on time for customer pick up
- Maintain cleanliness and tidiness of showroom and yard
- Delivery and pick up of stock vehicles
- Correct installation of registration plates.
Education
Automotive Mechanic -
Vantage Motors/Mazda Australia
Taringa, Queensland02.2018
Certificate IV: Fitness and Recreation -
Brisbane North Institute of TAFE
Bracken Ridge, Queensland01.2012
Certificate II: Information Technology -
Brisbane North Institute of TAFE
Bracken Ridge, Queensland01.2010
Certificate of Education: Grade 12 -
Genesis Christian College
Joyner, Queensland01.2010
Skills
- Expert Paint Correction
- Advanced Ceramic Coating
- Interior and exterior cleaning
- 5+ years in Detailing experience
References
- Barton Parcell, Assistant New Car Manager, Zupps, Mitsubishi & Kia, Mt Gravatt, Queensland, 04 25890828
- Mark Reed, Area Site Manager, Fortress Smash Repairs, Slacks Creek, Queensland, 0413749365
- Allan Ely, New Car Sales Manager, Motorama Springwood, Springwood, Queensland, 0412078680
Certification
- Licensed Sharpes Inspection and Decontamination
Timeline
Professional Car Detailer
Fortress Smash Repairs
2022.11 - Current
Professional Car Detailer/Paint Correction
Scrubs Car Detailing
2020.03 - 2022.11
Car Detailer/Trade Assistant
Motorama Mitsubishi & Jeep
2019.03 - 2020.02
Pre Delivery Supervisor
Zupps, Mitsubishi & Kia
2018.03 - 2019.07
Car Detailer
Zupps, Mitsubishi & Kia
2018.03 - 2019.03
Apprentice Mechanic
Toowong Mazda
2014.07 - 2018.01
Service Washer and Car Detailer
Centenary Mazda
2013.03 - 2014.07
Automotive Mechanic -
Vantage Motors/Mazda Australia
Certificate IV: Fitness and Recreation -
Brisbane North Institute of TAFE
Certificate II: Information Technology -
Brisbane North Institute of TAFE
Certificate of Education: Grade 12 -
Genesis Christian College
- Licensed Sharpes Inspection and Decontamination
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