Luke Opel
Macgregor,QLD
Summary
Self-motivated and able to work to high standard while under pressure. Lead by example and strong at motivating teams. Motivated Employment Consultant with experience in matching job seeker's with appropriate employers. Skillful teaching job search techniques and holding workshops and one-on-one training sessions. Practiced in working with individuals of all career types, education backgrounds and skill levels. Hardworking Manager with expertise in office-based and field supervision of employment consultants. Collaborates with vocational representatives and other departments to develop and implement comprehensive support services. Outgoing Partnership Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
10
10
years of professional experience
Work History
Partnership Coordinator
Help Enterprises
02.2023 - Current
- Facilitated strategy development and planned with cross-functional teams.
- Enforced use of required processes and tools for partnership management.
- Developed annual account objectives and formalized client communications for communication of goals and plans.
- Joined business development meetings and supported market outreach plans to improve business development.
- Interviewed clients and administered skills assessments to determine employability.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Devised and implemented individualized employment plans to support client goals.
- Led job readiness and career-building workshops to uplift client confidence.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
Employment Consultant
WISE Employment
05.2022 - 02.2023
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Interviewed clients and administered skills assessments to determine employability.
- Managed caseloads of up to 122 monthly clients in search of gainful employment.
- Trained, mentored and coached staff to improve performance and results for clients.
- Tracked clients' progress ESS web and Tunnel database to provide monthly reports.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Conducted assessments, interviews and job trials with clients to develop person-centred plans for employment and support.
- Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment.
- Maintained records of consumer employment activity such as potential and current employers.
- Conducted pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
Assistant store manager
Amart furniture
08.2019 - 01.2022
- I was employed on a casual basis
- I was promoted to assistant store manager in January 2020
- Due to recent COVID 19 company has asked that all Full-time employees reduce their hours with further reductions to be advised
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintain, work towards and improve key performance indicators (KPI's)
- Stock ordering
- Provide and maintain outstanding customer service
- Lead and motivate our team to deliver business objectives and growth
- Responsible for reviews of team and provide each team member with achievable personal development plans
- Hold each team member accountable to development plans by holding weekly one on ones
- Ensure store presentation standards are met
- Leading by example
- Achieving sales budget
- Provide excellent communication to team members
- Helping customers with finance applications
- Provide and organize training for team members
- Completing end of day and end of week reports
- Dispatching required stock
- Making claims for damaged stock
- Order picking
- Loading and unloading trucks
- Effectively executing new promotional packs and point of sale
- Handling customer complaints
- Responsible for banking at end of day
- Arranging large cash pick ups
- Holding daily team meetings
- Organizing rosters
- Implementing new policies and procedures
- Report to regional and state manager
Assistant Store Manager
Coles
06.2013 - 04.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Diploma - Family And Community Services
Central Queensland University
Brisbane, QLD2024
Cert IV in Small Business Management - Real Estate
NREL
Brisbane, QLD09.2019
Principal Real Estate Agent Certificate - Real Estate
NREL
Brisbane, QLD09.2018
Cert III in Management - Business Management
Southbank Tafe
Brisbane, QLD09.2012
Skills
- Recruitment Management
- Promotion Coordination
- Incident Management
- Equal Employment Opportunity (EEO)
- Work Complaint Handling
- License to perform high risk work
- First Aid Certificate
- Open Driver’s License with clean record
- Queensland Certificate of Education Skills and Abilities
- Policy Interpretation
- Performance Appraisal
- Termination Documentation
- Confidential Records Management
- Organizational Standards
- Industry-Specific HR Regulations
- Management Consulting
- Employee Hiring
- Tracking Client Progress
- Networking and Partnership Development
- Resume Editing
- Partnership Cultivation
- LO order-picking forklift truck
- Cert III in Food Handling Safety Standard
- Cert III in Butchering, Slicing and Meat Processing’ Apprenticeship
- RIIMPO321E Operate Front-End Loader
Timeline
Partnership Coordinator
Help Enterprises
02.2023 - Current
Employment Consultant
WISE Employment
05.2022 - 02.2023
Assistant store manager
Amart furniture
08.2019 - 01.2022
Assistant Store Manager
Coles
06.2013 - 04.2019
Diploma - Family And Community Services
Central Queensland University
Cert IV in Small Business Management - Real Estate
NREL
Principal Real Estate Agent Certificate - Real Estate
NREL
Cert III in Management - Business Management
Southbank Tafe
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