Luke Palmer
Robina,QLD
Summary
Seasoned and results-oriented Executive Leader with a decade of success in the Corporate Sector. Recognized for adeptly steering diverse teams and individuals, bringing a deep understanding of emotional intelligence, support, and motivation, and empowering to uplift and inspire others seamlessly. Expertise lies in orchestrating transformative 'aha moments' that reshape mindsets and open doors to new possibilities. Am driven by a genuine passion for guiding individuals, teams, and organizations to assess their current standing, envision desired outcomes, and strategically propel them toward achieving their objectives.
Overview
14
14
years of professional experience
Work History
Director of Business Development/Account Development manager
HireRoad AU And, 7FA (7 Figure automation.)
11.2022 - 11.2023
- Increased client base by developing and implementing effective business development strategies.
- Secured new partnerships by identifying and pursuing potential collaborators within various industries.
- Generated significant revenue growth and implementation of innovative marketing campaigns.
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
- Developed customized solutions tailored specifically to individual client needs, leading to increased repeat business engagements.
- Negotiated, prepared, and signed contracts with clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit.
- Established, initiated, and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Collaborated with sales and marketing departments to support client acquisition.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Client Consultant
Provider Plus
06.2022 - 09.2022
- Increased client satisfaction by providing personalized consultation and tailored solutions for their specific needs.
- Managed multiple projects simultaneously, ensuring timely completion and meeting all client expectations.
- Conducted thorough assessments of clients'' needs, identifying areas of improvement and providing actionable recommendations.
- Continuously updated industry knowledge and kept abreast of emerging trends, allowing for theprovisioning of cutting-edge advice to clients.
- Negotiated contracts with vendors on behalf of clients, securing favorable terms that aligned with budgetary constraints.
- Worked closely with sales teams to identify prospective clients, creating targeted marketing materials that effectively showcased company offerings.
- Used arefined consultative approach to identify points of engagement.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Negotiated prices, terms of sales, and service agreements.
- Attended monthly sales meetings and quarterly sales training.
- Recorded accurate and efficient records in customer database.
- Developed, maintained, and utilized adiverse client base.
- Built a diverse and consistent sales portfolio.
Principal Sales Manager
Team Australia - Global Interactive Group
09.2020 - 06.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Experience Sales Manager
TSA Telco (Telstra)
03.2010 - 09.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Developer Lead
TSA Telco (Telstra)
07.2017 - 09.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Information Science -
Otago University
Dunedin, Otago, New ZealandSkills
- Communication
- Problem-Solving
- Time Management
- Emotional Intelligence
- Customer Focus
- Tech Savviness
- Continuous Learning
- Sales Training and Leadership
- Channel Development
- Lead Generation
- Performance Management
- Key Account Management
- Project Management
- Change Management
- Lead Prospecting
- Customer Relationship Management
- Customer Acquisition
- Business Development
- Pipeline Management
- Mentoring and Coaching
- CRM Platforms
- Process Improvement
References
Available on request
Timeline
Director of Business Development/Account Development manager
HireRoad AU And, 7FA (7 Figure automation.)
11.2022 - 11.2023
Client Consultant
Provider Plus
06.2022 - 09.2022
Principal Sales Manager
Team Australia - Global Interactive Group
09.2020 - 06.2022
Developer Lead
TSA Telco (Telstra)
07.2017 - 09.2017
Customer Experience Sales Manager
TSA Telco (Telstra)
03.2010 - 09.2020
Bachelor of Information Science -
Otago University
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