Luke Poulaud
Cairns,QLD
Summary
Dynamic professional with experience in hospitality and retail environments, demonstrating adaptability and a commitment to customer satisfaction. Proven ability to train and mentor staff, manage inventory, and resolve guest inquiries effectively, fostering a positive team atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Front of House Manager
Orient Express
Byron Bay, NSW
08.2025 - 04.2026
- Trained and mentored staff on customer service best practices and menu knowledge.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Handled guest inquiries and resolved complaints to ensure customer satisfaction.
- Monitored customer service to ensure all guests received prompt, friendly, and courteous service.
- Coordinated with kitchen staff regarding menu items, special orders, or substitutions requested by customers.
- Built strong, respectful employee relationships to drive employee satisfaction in a high turnover industry.
Waiter/ Waiter trainer
The Botanist
Warrington, United Kingdom
03.2022 - 06.2024
- Advanced to senior waiter, training new staff and excelling in first experience of hospitality management.
- Educated customers on specials and successfully upsold additional food and drink items.
- Delivered detailed menu information and recommendations, enhancing overall dining experience.
- Greeted and seated guests promptly in a welcoming manner.
- Handled cash, card payments, and digital ordering and till systems proficiently and relayed this knowledge to my trainees.
Bar staff
The Hoop and Mallet Pub
Warrington, United Kingdom
03.2020 - 09.2020
- Served a variety of beverages and cocktails to pub patrons.
- Maintained cleanliness of bar area and dining space throughout shifts.
- Assisted in managing inventory, restocking supplies as needed.
- Monitored compliance with health and safety regulations in the pub environment.
- Utilized knowledge of cocktails, liquors, wines and beers to suggest items to customers based on their preferences or budget constraints.
Grounds Operative
Sodexo horticultural service
07.2019 - 10.2019
- Grounds operative, including hedge cutting and shaping in surrounding council estates.
- Responsibilities included using petrol hedge cutters, cleaning up plant refuse and disposing of it using a chipper.
Production Line Worker
Plastic Omnium
02.2019 - 07.2019
- Working on a plastic car part production line for land rover and jaguar ensuring quality control in order for the part to be moved on down the production line.
- Heavy lifting was included plus working in a controlled environment.
Retail Assistant
IKEA
08.2018 - 02.2019
- Retail assistant within the living rooms department giving customer advice and service in order to sell sofas and TV units.
- Responsibilities included using the till to carry out sales, making sure that all items were priced and presented suitably and showing customers different products to see which would suit them best regarding style and price range.
- Role ended due to temporary contract end and they unfortunately did not need to keep me on due to volume of staff.
Education
Bachelor of Arts - History
University of Salford
Salford08-2024
Skills
- Point of sale management
- Inventory management
- Complaint resolution
- Staff management
- Staff supervision
- Great customer service
- Adaptability under pressure
- Problem solving
- Technically savvy
- Good Team player
Hobbies and Interests
As a child I have always strived to do the most I could in my life from a young age I did martial arts particularly karate which was very good in terms of boosting my confidence whilst doing this I also took part in musical theatre which I had an affinity for it would seem this again only boosted my confidence more and really shaped the type of person that I am today. For several years I was also in the army cadet force in which I attained the rank of corporal. I really loved this time of my life as it really enforced the concept of team work and how to also be a leader in order to achieve the best results in any task. This time within the cadets really bolstered my work ethic as well and turned me into a very determined person in relation to achieving my goals.
Phone Numbers
0485540390
Personal Information
Age: 20
Affiliations
- Rock climbing enthusiast
- Gym Goer
Accomplishments
- 2:1 Bachelors Degree in History, University of Salford.
- Trinity Guildhall Musical Theatre Qualifications, Grade 8
- Duke of Edinburgh volunteer scheme
- Army Cadets Corporal, also part of the Cheshire Cadet Force shooting competition team.
Certification
- RSA Certified
- Food handling/safety certificate
Timeline
Restaurant Front of House Manager
Orient Express
08.2025 - 04.2026
Waiter/ Waiter trainer
The Botanist
03.2022 - 06.2024
Bar staff
The Hoop and Mallet Pub
03.2020 - 09.2020
Grounds Operative
Sodexo horticultural service
07.2019 - 10.2019
Production Line Worker
Plastic Omnium
02.2019 - 07.2019
Retail Assistant
IKEA
08.2018 - 02.2019
Bachelor of Arts - History
University of Salford