Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Luke Pryor

Summary

Graveyard shift and Gaming Room professional with proven track record in supervising nighttime operations. Known for maintaining high standards and achieving results through effective team collaboration and adaptability. Leverages strong organizational skills and leadership qualities to ensure smooth and efficient operations.

Experienced customer service representative and handler in food and bar attendance, function hosting, and gaming room operation. 3 year history of satisfied customers and achieving repeat business in hospitality, as well as in 6 year history in pet care prior.

Across education in Film, Improv Comedy, and experience in roles from cleaning, to pet care, to hospitality, intimately familiar with both team-based roles and self-managed roles

Seeking further employment in hospitality, in similar food, bar, function, gaming and graveyard positions

Overview

11
11
years of professional experience
1
1
Certification

Work History

Gaming & Graveyard Supervisor

Mitcham Hotel
06.2023 - Current
  • Flexible casual role providing customer service in food & bar service, function hosting, and gaming room/graveyard service
  • Gained significant experience in all areas, working as a team in a bistro, function, sports bar, and gaming setting, as well as self-managing during graveyard hours in gaming
  • Maintained quality customer service and community engagement during shifts earning employee of the month in November 2023 for being flexible, hard-working, willing to learn, and a team player
  • Maintained EGM operation, financial recording and security, and a clean, safe and comfortable environment for customers

Pet Care Service Provider

Self-Employed
05.2018 - 02.2024
  • Self-managed pet care service provider.
  • Maintained strong relationships and customer service with clients with a constant line of communication for the well being of pet, client and provider. Responsible for clients' pets and households.
  • Effectively built personal schedule, managing inquiries and all customer requirements. Secured repeat business with ~80% of clients.

Front of House Intern

The Improv Conspiracy Theatre - Melbourne
04.2022 - 11.2022
  • Team-based customer service role to responsibly serve alcohol, sell shows as well as clean and maintain the venue, and provide tech work for shows.
  • Assisted in building a community with friendly and helpful customer service, and engagement.
  • Nominated for Hardest Working Intern in 2022 for willingness to assist.

Cleaner

Norm Oliver Quality Meats
03.2014 - 10.2018
  • Effective team-based role upholding hygiene and maintenance standards of a retail storefront.
  • Practised safe utilisation of hazardous, heavy machinery and chemical cleaners.
  • Teams efficiently managed own schedules and responsibilities by ensuring a strong structure of teamwork and communication.

Education

The Improv Conspiracy Workshop Course - Levels 1-5, Improvised Comedy

The Improv Conspiracy Theatre
01.2023

Bachelor of Creative Arts - Film and Television

Deakin University
01.2020

Skills

  • Customer service
  • Policy enforcement
  • Health and safety
  • Documentation and reporting
  • Reliability
  • Problem resolution
  • Positive attitude
  • Teamwork

Certification

  • First Aid - St John Ambulance Australia (NSW) Issued Apr 2024 - Expires Apr 2027
  • Responsible Service of Gaming - The VGCCC Issued Dec 2023 - Expires Dec 2026
  • Gaming License - The VGCCC Issued Oct 2023 - Expires Oct 2033
  • Responsible Service of Alcohol Refresher - Victorian Gambling and Casino Control Commission Issued Feb 2024 - Expires Feb 2028

Timeline

Gaming & Graveyard Supervisor

Mitcham Hotel
06.2023 - Current

Front of House Intern

The Improv Conspiracy Theatre - Melbourne
04.2022 - 11.2022

Pet Care Service Provider

Self-Employed
05.2018 - 02.2024

Cleaner

Norm Oliver Quality Meats
03.2014 - 10.2018

Bachelor of Creative Arts - Film and Television

Deakin University

The Improv Conspiracy Workshop Course - Levels 1-5, Improvised Comedy

The Improv Conspiracy Theatre

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Luke Pryor