Summary
Work History
Education
Skills
Academic Achievements
References
Additional/Intermittent Work Experience
Timeline
Generic

Luke Refalo

Kogarah

Summary

Resourceful and self motivated student with substantial experience and proven skills in varying work environments.

Received extensive training in sales, communication, and conflict resolution. Eager to learn with aptitude for applying new knowledge with skill and efficiency.


Work History

Team Member 09/2023 - Current

BCF

• Exceptional customer service before, during and after purchase through use of


• Skilled use of suggestive and personal selling techniques through assessment of customer needs and extensive knowledge of product features and specifications.


• Control of inventory, restocking and reorganising of merchandise according to sales analytics and promotional activities.


• Use of register components such as POS.



Tutor 03/2024 - Current

Sydney Catholic Schools

• Detailed explanation of academic theory/concepts


• Assessment and evaluation of student's homework or assignment material and subsequent use of constructive feedback.


• Discuss/aid in the construction of routines and techniques for effective study.

Customer Service Team Member 03/2020 - 06/2023

KFC

• Ensured customer satisfaction through quality assurance and timely service.

• Effectively resolved product/service problems by clarifying customer complaints, determining the cause of the issue and selecting the most appropriate solution.

• Supervision, training and development of new staff.

• Received additional cross training and certification in Food Service team member responsibilities.

Education

Bachelor of Business -

University of Technology, Sydney
Ultimo. Expected Graduation: 2026

Marist College Kogarah
Bexley. Graduated 2023

Skills

  • Extensive experience in customer service
  • Use of selling techniques
  • Communication and collaboration with teams
  • Time management, scheduling and execution of tasks
  • Conflict/Complaint resolution
  • Cash handling and use of register components

Academic Achievements

ATAR Achieved: 92.35 


Band 6 Subjects: 

  • Business Studies
  • Geography


Band 5 Subjects: 

  • Advanced English
  • Studies of Religion (2 Unit)
  • Standard Mathematics


Semester 1 Results Achieved:

  • Accounting and Accountability: High Distinction
  • People and Organisations: High Distinction
  • Economics For Business: Distinction

References

Available upon request

Additional/Intermittent Work Experience

St George Referees Association - Level 1 Referee

03/2019 - 07/2020


KMH Projects - Labourer

2024


Swadlings Timber and Hardware - Labourer, Office Assistant

2024

Timeline

Team Member 09/2023 - Current

BCF

Tutor 03/2024 - Current

Sydney Catholic Schools

Customer Service Team Member 03/2020 - 06/2023

KFC

Bachelor of Business -

University of Technology, Sydney

Marist College Kogarah
Luke Refalo