Luke Refalo

• Preparation of tax compliance - for individual, company and trust entities including the following:

- Determination of applicable work-related deductions.

- Contact with clients via email and/or telephone to collate relevant documentation and organise tax affairs.

- Reconciliation of accounts and preparation of financial statements

- Calculation of GST and subsequent preparation of BASs

• Filing and organisation of documentation via a Shared Network Drive system.

• Communication with the Australian Taxation Office regarding overdue lodgements, the establishment of payment plans, or amended returns when necessary.

• Skilled use of suggestive and personal selling techniques through assessment of customer needs and extensive knowledge of product features and specifications.

• Control of inventory, restocking and reorganising of merchandise according to sales analytics and promotional activities.

• Use of register components such as POS.

• Detailed explanation of academic theory/concepts

• Assessment and evaluation of student's homework or assignment material and subsequent use of constructive feedback.

• Discuss/aid in the construction of routines and techniques for effective study.

• Ensured customer satisfaction through quality assurance and timely service.

• Effectively resolved product/service problems by clarifying customer complaints, determining the cause of the issue and selecting the most appropriate solution.

• Supervision, training and development of new staff.