Summary
Overview
Work History
Education
Skills
Certification
REFERENCES
Timeline
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Luke Roberts

Surbiton,NSW

Summary

Dynamic and experienced bartender with a proven track record of excellence, having served as the senior bartender at Highfield Caringbah. Recognized for outstanding multitasking abilities, maintaining composure under pressure, and consistently delivering exceptional customer service. Adept at handling cash transactions, providing personalized service, and upholding high standards of organization and cleanliness. Possesses a meticulous attention to detail and a commitment to efficiency, traits essential in the fast-paced environment of hospitality. With a passion for exceeding expectations and a dedication to ensuring guest satisfaction, I am well-equipped to contribute positively to any team in the industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Maintenance Associate

Commonwealth Bank
Sydney, NSW
07.2023 - 02.2024
  • Managed high-volume customer interactions with professionalism and efficiency, providing personalized assistance and ensuring satisfaction with banking services.
  • Demonstrated strong attention to detail and accuracy in handling financial transactions, including deposits, withdrawals, and account inquiries.
  • Utilized effective communication skills to explain complex financial products and procedures to customers, fostering trust and rapport.
  • Adapted quickly to changing priorities and operational needs, maintaining composure and problem-solving skills in fast-paced environments.
  • Collaborated with team members to achieve branch goals and deliver exceptional service, contributing to a positive work culture and customer experience.
  • Upheld strict confidentiality and compliance standards, ensuring adherence to regulatory requirements and safeguarding customer information.

Bar Attendant

FEROS GROUP
Caringbah, NSW
05.2021 - 06.2023
  • Demonstrated exceptional ability to multitask in a fast-paced environment, efficiently managing customer orders, preparing beverages, and maintaining a clean and organized workspace.
  • Thrived under pressure, maintaining composure during peak hours and ensuring prompt and accurate service.
  • Consistently delivered outstanding customer service, building rapport with patrons and ensuring their satisfaction with personalized attention to their preferences and needs.
  • Proactively assisted in resolving customer concerns and complaints, utilizing strong communication skills to de-escalate situations and maintain a positive atmosphere.
  • Collaborated effectively with team members to streamline operations and enhance overall efficiency, contributing to a cohesive and productive work environment.
  • Exhibited a strong work ethic and dedication to excellence, consistently going above and beyond to exceed expectations and contribute to the success of the establishment.

Chef Assistant

GRILLS ON WILLS
Woolooware, NSW
06.2019 - 06.2023
  • · As a talented chef assistant, my tasks include; prepping the shop daily, maintaining fresh produce, making salads, multi-tasking of cooking food and preparing dishes of weekly 'healthy meal plans' for customers.
  • My exceptional skills in multitasking, time management, and attention to detail have honed my ability to perform under pressure and maintain impeccable standards.
  • These transferable skills make me a valuable candidate in the world of hospitality, where customer service, organization, and the ability to handle multiple tasks under pressure are highly sought after.

Education

Bachelor of Business - FINANCE

UNIVERTISTY OF TECHNOLOGY
ULTIMO
02-2024

High School Diploma -

WOOLOOWARE HIGH SCHOOL
WOOLOOWARE
11-2020

Skills

Effective team player

Excellent communication and time management

Leadership skills

Critical thinking and problem solving

Fast learner

Ability to work under pressure

Adaptability

Certification

  • Responsible Service of Alcohol (RSA): License Number CCH11015032
  • Responsible Conduct of Gambling (RCG)
  • HSC

REFERENCES

  • LACHLAN FEROS (0428 995 860)
  • REBECCA ZAOUK (0459 918 860)

Timeline

Maintenance Associate

Commonwealth Bank
07.2023 - 02.2024

Bar Attendant

FEROS GROUP
05.2021 - 06.2023

Chef Assistant

GRILLS ON WILLS
06.2019 - 06.2023

Bachelor of Business - FINANCE

UNIVERTISTY OF TECHNOLOGY

High School Diploma -

WOOLOOWARE HIGH SCHOOL

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