Luke Robins
Altona,Melbourne
Summary
Skilled in sales and customer relationship management, with a background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills, critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics, and service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Labourer
EZYRIG
Melbourne, VIC
01.2024 - Current
- Worked with team members to ensure safe and efficient workflow throughout the day.
- Operated and maintained a variety of equipment including hand and power tools.
- Assisted with basic maintenance tasks such as sweeping, mopping, and cleaning.
- Dug ditches or trenches, backfilled excavations or compacted and levelled earth to grade specifications.
- Completed variety of physical labor tasks.
Appointment Setter
SKALE SOLAR
Remote, VIC
09.2024 - 10.2025
- Scheduled and confirmed appointments.
- Greeted incoming customers and provided customer service support.
- Maintained accurate records of customer interactions utilizing CRM software.
- Worked closely with the ads manager to help him with new ideas to hopefully generate more leads.
Sales Rep/Assistant Manager/Sales Trainer
Solarpreneur
Remote, VIC
06.2024 - 08.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Trained all appointment setters on the team to a high standard via zoom and WhatsApp
- Developed and implemented sales strategies to increase market share.
- Assisted in developing long-term strategic goals for the company's growth.
- Helped build out funnels to increase lead flow.
Appointment Setter/ Sales Rep
Modern Earth Energy
Remote, VIC
02.2024 - 06.2025
Appointment Setter/ Sales Rep
Solar Bill Busters
Remote, VIC
09.2023 - 02.2024
- Made phone calls and sent emails to fresh and aged leads.
- Scheduled and confirmed appointments.
- Called no shows and cancellations to reschedule.
- Maintained accurate records of customer interactions utilizing CRM software.
- Provided detailed information about products and services to clients.
- Identified customer needs and recommended appropriate solutions accordingly.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Developed and maintained relationships with potential customers through phone conversations.
- Presented and processed loans, and repayment schedules, to customers.
- Sorted invoices for the accounting department.
Labourer
EZYRIG
Melbourne, VIC
01.2022 - 06.2023
- I worked here for roughly six months.
- This is where I currently work now.
Customer Service
Five star factory direct
Footscray Melbourne, VIC
01.2021 - 06.2021
- Very on and off, worked once a week.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Organized shelves and stacked them neatly.
- Greeted customers and provided friendly customer service.
Education
High-School -
Williamstown High-School
Melbourne01.2022
Primary-School -
Altona Primary-School
Melbourne01.2016
Paid Online Course - Sales
Remote Sales Academy
RemoteSkills
- Customer service abilities
- Customer relationship management
- Highly developed communication skills
- Strong ability to work as part of a team
- Ability to take responsibility and be a problem-solver
- Physical stamina
- Hard worker
Hobbies and Interests
- Enjoy playing and watching sports such as Soccer, UFC, Tennis and Formula one.
- Interest in cars, fishing and enjoy cooking and eating food.
Awards
Primary School Captain
Certification
- Currently completing a Certificate IV in Real Estate Practice
- Certificate IV in Sport and Recreation
Timeline
Appointment Setter
SKALE SOLAR
09.2024 - 10.2025
Sales Rep/Assistant Manager/Sales Trainer
Solarpreneur
06.2024 - 08.2025
Appointment Setter/ Sales Rep
Modern Earth Energy
02.2024 - 06.2025
Labourer
EZYRIG
01.2024 - Current
Appointment Setter/ Sales Rep
Solar Bill Busters
09.2023 - 02.2024
Labourer
EZYRIG
01.2022 - 06.2023
Customer Service
Five star factory direct
01.2021 - 06.2021
High-School -
Williamstown High-School
Primary-School -
Altona Primary-School
Paid Online Course - Sales
Remote Sales Academy
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