Luke Ross
Williamstown,SA
Summary
Results-driven leader with a strong focus on team training and development. Expertise in fostering positive communication and customer service excellence while ensuring compliance with operational protocols. Dedicated to achieving operational goals and enhancing employee productivity.
Overview
27
27
years of professional experience
3
3
Certifications
Work History
Acting Grade Supervisor/Harvest Cellar Hand
Vinarchy
Rowland Flat, SA
03.2004 - Current
- Supervised daily operations and workflow management for production teams.
- Trained new staff on safety protocols and operational procedures.
- Facilitated communication between departments to streamline workflows.
- Resolved operational issues swiftly to maintain continuity in production activities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
- Implemented new operational procedures, increasing efficiency.
- Acted as a liaison between upper management and staff, facilitating open communication.
Restaurant Team Leader
Novotel
Rowland Flat, SA
07.1999 - 02.2004
- Supervised daily restaurant operations and staff performance.
- Trained new team members on service standards and procedures.
- Managed inventory levels and ordered supplies to ensure timely availability of restaurant essentials.
- Ensured compliance with health and safety regulations consistently.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Provided guidance and support to team members, fostering a collaborative and efficient work environment.
- Handled cash transactions accurately while ensuring proper security protocols were followed.
- Supervised cash handling procedures including counting drawers at beginning and end of shifts.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Worked with management to coordinate special functions and events.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Cert 4 Accounting And Bookkeeping
TAFE SA
SA02-2025
Cert 4 Frontline Management
TAFE SA
SA02-2014
Train The Trainer
In House
10-2012
Skills
- Team leadership
- Customer service
- Operations supervision
- Quality control
- Communication skills
- Workflow coordination
- Financial management
- Safety protocols
- Priority management
- Attention to detail
- Processes and procedures
- Team building
- Microsoft Office experience
- Verbal and written communication
- Budget management
- Onboarding and orientation
Certification
Working at Heights
Affiliations
Blood donation
References
References available upon request.
Timeline
Acting Grade Supervisor/Harvest Cellar Hand
Vinarchy
03.2004 - Current
Restaurant Team Leader
Novotel
07.1999 - 02.2004
Cert 4 Accounting And Bookkeeping
TAFE SA
Cert 4 Frontline Management
TAFE SA
Train The Trainer
In House