Luke Russell
Sutherland,NSW
Summary
Detail-oriented and proactive professional seeking an engaging role in Recruitment/Sales. With a Diploma in Human Resource Management and a solid background in diverse roles, I am eager to apply my skills and contribute to my career.
Overview
10
10
years of professional experience
Work History
Plant Machinery Operator
Ustralian Plastic Profiles ("APP")
06.2022 - 05.2024
- Implemented Safety Protocols: Developed and enforced comprehensive safety protocols, ensuring compliance with workplace health and safety standards and fostering a secure work environment.
- Conducted Safety Inspections: Regularly conducted safety inspections, identified potential hazards, and implemented corrective measures to maintain equipment functionality.
- Recruitment and Induction: Applied recruitment expertise to analyse candidates' skillsets and contribute to induction processes, ensuring new hires were well-prepared and aligned with company standards.
Customer Relations Specialist
BW Windows & Doors
07.2021 - 06.2022
- Customer Interaction: Engaged with customers to provide detailed product information, addressing their inquiries and concerns to enhance loyalty and satisfaction.
- Conflict Resolution: Utilised mediation skills to resolve conflicts effectively, ensuring positive outcomes for both external and internal stakeholders.
- HR Support: Leveraged industry expertise to support HR processes, contributing to the development and implementation of effective HR strategies.
- Workforce planning: Worked closely with various departments to understand their workforce requirements and align workforce planning strategies with business objectives and customer needs.
Café Manager / Owner
The Laughing Goat Cafe
05.2019 - 07.2021
- Operations: Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Recruitment Management: Managed end-to-end recruitment processes, including drafting job descriptions, conducting interviews, and overseeing induction training, ensuring the selection of qualified and motivated staff.
- Staff Training and Motivation: Trained and motivated staff to exceed customer expectations while ensuring compliance with health and safety standards.
- Business Administration: Performed diverse business administration functions, including inventory management, financial oversight, and marketing, fostering a collaborative and efficient atmosphere.
Assistant Team Leader
Nespresso Oceania Head Office
11.2014 - 12.2018
- Team Supervision: Supervised a team, assisting with escalations and providing guidance to ensure effective performance and goal achievement.
- Recruitment Contribution: Contributed to the recruitment process by pre-screening, shortlisting, and conducting phone interviews for potential candidates, ensuring the selection of high-quality hires.
- Training Material Development: Collaborated with HR to develop comprehensive training materials, enhancing employee skills and knowledge.
- KPI Development: Developed and monitored team and individual Key Performance Indicators (KPIs), coaching a team of nine in one-on-one sessions to achieve targets and develop career pathways.
- Team Engagement: Played a key role in the social committee, organising team and department engagement activities to boost morale and foster a positive work environment.
Education
Diploma - Human Resources Management
Alison Online
12.2023
Diploma - Hospitality Management
TAFE
Sydney04.2011
Skills
Recruitment and Selection
Conflict Management
Administrative Support
Employee Relations
Workplace Health and Safety (WHS)
Interpersonal Communication
Customer Service
Training and Development
Timeline
Plant Machinery Operator
Ustralian Plastic Profiles ("APP")
06.2022 - 05.2024
Customer Relations Specialist
BW Windows & Doors
07.2021 - 06.2022
Café Manager / Owner
The Laughing Goat Cafe
05.2019 - 07.2021
Assistant Team Leader
Nespresso Oceania Head Office
11.2014 - 12.2018
Diploma - Human Resources Management
Alison Online
Diploma - Hospitality Management
TAFE
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