Luke Sampson
Melbourne,VIC
Summary
Confident, approachable, and highly motivated individual with a strong background in customer-focused and fast-paced environments. Experienced in both self-employment and team-based roles, with strengths in operations management, relationship building, and delivering outstanding service. Skilled in managing client relationships, resolving conflicts, and adapting to new challenges with ease. I thrive under pressure and bring a proactive mindset, strong communication skills, and a passion for creating positive experiences. Actively seeking a new opportunity to apply my transferable skills and grow professionally.
Overview
9
9
years of professional experience
Work History
Dog Groomer
Dapper Dogs Salon: Self-employed
North Wales, UK
12.2019 - 12.2024
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Barista & Shop Floor
Pet Place UK
North Wales, UK
12.2018 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Dog Park Supervisor
Pet Place UK
North Wales, UK
02.2019 - 11.2019
- Supervised daily operations of an off-leash dog park, ensuring a safe and welcoming environment for dogs and their owners
- Managed inventory and ordering of park supplies, including cleaning products, equipment, and retail items
- Supported a small team of staff, including shift scheduling, task delegation, and on-the-job training
- Resolved customer concerns and mediated conflicts to maintain a positive atmosphere among patrons and pets
Barista
COAST Cafe
North Wales, UK
02.2016 - 12.2019
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Education
Level 3 Diploma, City & Guilds - Dog Grooming
Coleg Cambria
North Wales, UK03.2021
Level 2 Certificate, City & Guilds - Dog Grooming Assistants
Reaseheath College
Nantwich, UK05.2019
Level 2 Diploma, City & Guilds - Animal Care
Coleg Cambria
North Wales, UK07.2017
GCSE’s -
Ysgol Bryn Elian
North Wales, UK2016
Skills
- Business ownership and operations management
- Financial planning and budgeting
- Strategic decision making under pressure
- Problem solving and adaptability
- Relationship building and management
- Outstanding customer service
- Inventory control and restocking
- Communication and interpersonal skills
Reference
Available upon request
Timeline
Dog Groomer
Dapper Dogs Salon: Self-employed
12.2019 - 12.2024
Dog Park Supervisor
Pet Place UK
02.2019 - 11.2019
Barista & Shop Floor
Pet Place UK
12.2018 - 07.2021
Barista
COAST Cafe
02.2016 - 12.2019
Level 3 Diploma, City & Guilds - Dog Grooming
Coleg Cambria
Level 2 Certificate, City & Guilds - Dog Grooming Assistants
Reaseheath College
Level 2 Diploma, City & Guilds - Animal Care
Coleg Cambria
GCSE’s -
Ysgol Bryn Elian