Luke Scarlett
PERTH,WA
Summary
Operations professional with over eight years in leadership roles across sales and facilities management. Recognized for enhancing operational performance, building strong stakeholder relationships, and delivering superior customer experiences. Proficient in sales strategies, compliance, and continuous improvement initiatives within fast-paced environments.
Overview
11
11
years of professional experience
Work History
Business Development Manager
MRP Pest Control
Osborne Park , Perth
09.2026 - Current
- Developed pest control leads through outreach to commercial and residential prospects.
- Managed client relationships across termite, rodent, and general pest services.
- Prepared service proposals and pricing for new pest control accounts.
- Scheduled site visits with technicians for inspections and treatment planning.
- Negotiated contract terms with property managers and business decision makers.
- Coordinated with operations teams to align service delivery and client needs.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Developed and implemented strategies to increase sales and market share.
Assistant Business Development Manager
The Plumbing & Electrical Co
West perth, Western Australia
07.2025 - 08.2026
- Identified and secured new business opportunities, contributing to revenue growth.
- Coordinated business development initiatives with cross-functional teams to align strategies and optimize results.
- Collaborated with sales team to streamline lead generation processes, enhancing efficiency.
- Cultivated strong client relationships through regular communication, enhancing customer satisfaction and loyalty.
- Prepared quotations, proposals, and sales presentations, contributing to successful sales outcomes.
- Analyzed customer feedback to identify areas of improvement in products or services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Sales Supervisor
Metroll
Kewdale, Perth
12.2024 - 07.2025
- Supervised daily sales operations, driving business growth and enhancing customer satisfaction.
- Cultivated long-term relationships with commercial and residential clients, fostering loyalty and repeat business.
- Mentored and coached team members to improve performance and service delivery.
- Resolved complex customer issues promptly and professionally.
- Coordinated quotations, customer orders, production schedules, and dispatch activities to streamline operations and elevate service delivery.
- Prepared sales reports and analyzed performance trends for management.
- Identified and implemented process improvements that increased operational efficiency and facilitated smoother workflow.
- Maintained high standards of professionalism, safety and customer service.
Concierge / Facilities Manager
Fortstone Subiaco
09.2023 - 12.2024
- Oversaw daily operations of premium residential complex to ensure seamless resident experiences.
- Delivered concierge services and addressed resident inquiries to enhance satisfaction.
- Developed and maintained strong relationships with residents, owners, and external stakeholders to foster a supportive community environment.
- Implemented targeted service improvements that directly enhanced resident satisfaction and engagement.
- Coordinated contractors and maintenance schedules to maintain building compliance and optimize operational workflows.
- Conducted inspections, prepared reports and maintained accurate records.
- Assisted with emergency response procedures and WHS compliance.
Aircraft Technician
Emirates
Dubai, UAE
01.2018 - 03.2023
- Conducted routine inspections on aircraft systems and components.
- Diagnosed and repaired mechanical issues using specialized tools and equipment.
- Collaborated with engineering teams to implement maintenance procedures.
- Adhered to safety protocols during all aircraft servicing tasks.
- Maintained detailed records of maintenance activities and repairs performed.
- Assisted in training junior technicians on best practices and procedures.
- Disassembled engine accessories such as fuel pumps, oil pumps and starters for repair or replacement.
- Conducted tests on newly installed aircraft components to ensure proper functioning.
Duty Manager
Parkroyal Hotels
Melbourne , Victoria
02.2016 - 01.2018
- Supervised daily hotel operations to ensure guest satisfaction and service quality.
- Coordinated team schedules for efficient staffing and resource allocation.
- Managed front desk activities, addressing guest inquiries and resolving issues.
- Conducted regular training sessions to enhance team performance and service skills.
- Implemented hotel policies to maintain safety and compliance standards.
- Oversaw housekeeping operations, ensuring cleanliness and maintenance of guest areas.
- Facilitated communication between departments to enhance overall guest experience.
- Collaborated with department heads to streamline operational processes and workflows.
Education
Master's Degree -
Hotel Management School Sydney
01-2020
Bachelor of Business -
Hotel Management School Melbourne
01-2017
Skills
- Business Development
- Sales Management
- Operations Management
- Customer Service
- Stakeholder Engagement
- Continuous Improvement
- Team Development
- Leadership
- CRM
- Microsoft Office
- SAP
- Opera PMS
Professional Highlights
- 8+ years of leadership and management experience.
- Proven record leading operational and customer-facing teams.
- Strong experience across sales, hospitality, facilities and aviation.
- Skilled in contractor management, compliance, reporting and operational planning.
- Passionate about developing people, improving processes and driving business performance.
Timeline
Business Development Manager
MRP Pest Control
09.2026 - Current
Assistant Business Development Manager
The Plumbing & Electrical Co
07.2025 - 08.2026
Sales Supervisor
Metroll
12.2024 - 07.2025
Concierge / Facilities Manager
Fortstone Subiaco
09.2023 - 12.2024
Aircraft Technician
Emirates
01.2018 - 03.2023
Duty Manager
Parkroyal Hotels
02.2016 - 01.2018
Master's Degree -
Hotel Management School Sydney
Bachelor of Business -
Hotel Management School Melbourne