Summary
Overview
Work History
Skills
Interests
Timeline
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Luke Sheepway

Cammeray

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

9
9
years of professional experience

Work History

General Manager

Cat and Fiddle Hotel
01.2025 - Current
  • Oversaw daily hotel operations to ensure exceptional guest experiences.
  • Managed staff scheduling, optimizing workforce efficiency and coverage.
  • Implemented cost control measures, enhancing overall profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Senior Venue Manager

The Greenwood Hotel
08.2024 - 01.2025
  • Coordinated venue logistics to ensure smooth event operations and guest satisfaction.
  • Assisted in managing vendor relationships for catering, equipment, and entertainment services.
  • Implemented safety protocols to maintain compliance with health regulations during events.
  • Monitored event timelines to facilitate adherence to schedules and deliverables.
  • Trained new staff on operational procedures and customer service standards for events and day to day operations.

Senior Venue Manager

The Buena
01.2020 - 08.2024
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.

Duty Manager

Crows Nest Hotel
03.2016 - 05.2019
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored junior staff, fostering professional development and operational excellence.
  • Implemented process improvements, enhancing workflow efficiency and service quality.
  • Supervised all areas of the hotel and business including gaming and live betting operations.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Collaborative team member
  • Relationship management

Interests

  • Adventure Travel
  • Running
  • Football (soccer)
  • Watching Movies and TV Shows

Timeline

General Manager

Cat and Fiddle Hotel
01.2025 - Current

Senior Venue Manager

The Greenwood Hotel
08.2024 - 01.2025

Senior Venue Manager

The Buena
01.2020 - 08.2024

Duty Manager

Crows Nest Hotel
03.2016 - 05.2019

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Luke Sheepway