LUKE SHI CHUEN GOY
Richmond,Australia
Summary
Dynamic financial markets professional with a proven track record at National Australia Bank, driving $5.5M AUD in revenue through strategic FX risk management and tailored client solutions. Expert in stakeholder relations and adept at fostering strong client partnerships, delivering impactful results in high-stakes environments.
Overview
9
9
years of professional experience
Work History
ASSOCIATE DIRECTOR
National Australia Bank
Melbourne, Australia
02.2021 - Current
- Spearheaded client origination as primary financial markets risk management advisor to 275 client groups, generating $5.5M AUD in revenue and achieving 10% revenue increase in FY 2024.
- Expanded existing client relationships by enhancing FX volume through strategic risk management consulting.
- Engaged proactively with clients to understand business drivers, delivering tailored risk management solutions and education.
- Managed substantial FX flows and high-value transactions exceeding $40M AUD, navigating complex negotiations for optimal pricing.
- Demonstrated proficiency in a suite of financial products, including Vanilla Options, Leveraged Products, and Swaps.
CAFE MANAGER
The Bakers Wife
Melbourne, Australia
01.2016 - 01.2021
- Demonstrated managerial expertise in delivering exceptional customer experiences consistently.
- Proven ability in fostering customer relationships and leading teams in a fast-paced cafe environment.
- Highly skilled in empathetic communication, adept at addressing diverse customer inquiries.
- Proficient multitasker, balancing customer satisfaction with stringent adherence to Work Safe protocols.
- Experienced in overseeing a team of 20, managing rosters, inventory procurement, and providing effective leadership.
Education
Higher National Diploma - Financial Markets
Macquarie University
Melbourne01.2024
Bachelor - Commerce, Financial Planning
Deakin University
Melbourne01.2020
High School Diploma - Victorian Certificate of Education
De La Salle
Melbourne01.2015
References
- PHIL LAWFORD, 0487 306 614, NATIONAL AUSTRALIA BANK LIMITED
- ROB HOOKE, 0402 094 280, ADVENT PARTNERS
Affiliations
You will find me either running, competing in bodybuilding or training for Hyrox.
Timeline
ASSOCIATE DIRECTOR
National Australia Bank
02.2021 - Current
CAFE MANAGER
The Bakers Wife
01.2016 - 01.2021
Higher National Diploma - Financial Markets
Macquarie University
Bachelor - Commerce, Financial Planning
Deakin University
High School Diploma - Victorian Certificate of Education
De La Salle
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