Luke Siggins
Brisbane
Summary
I am a hardworking and motivated individual that enjoys physically activity
looking to change roles to one where I can xxxxxx
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service, and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Stock Merchandiser
Kmart
Aspley
02.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Ensured all safety protocols were followed while handling merchandise.
- Inspected shipments for damages or defects before stocking shelves.
- Organized backroom storage areas to ensure efficient restocking of products.
- Maintained accurate stock levels in store by replenishing shelves with merchandise.
- Conducted regular inventory checks to identify shortages or overages of stock items.
- Coordinated promotional activities such as end caps, window displays, and signage.
- Responded quickly to complaints about out-of-stock items or incorrect pricing.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Crew Trainer
Red Rooster
01.2019 - 04.2024
- I commenced my employment in 2019 in order to fund an end of season rugby trip and started off as a casual kitchen staff
- Over the past 5 years I have shown dedication and commitment to my job in turn becoming a senior staff member, this has led to an increase in my responsibility and workload
- I am now responsible for training new employees in all company requirements and procedures
- I am responsible for delegating the workload between staff to ensure smooth and successful operation of shifts
- I am responsible for ensuring adherence to all WHS and Safe Food handling practices
- I oversee the completion of all orders with staff to fulfill customer requirements to the highest standards whilst maintaining company customer service time goals
- Due to the busy nature of the fast-food industry, there are many times where jobs are left to my own initiative to manage completion within the shift
- These jobs can include: forecasting and managing stock levels for cooked products to ensure availability of stock whilst also minimising food wastage
- Leaving my shift in such a way that the following shifts crew are already prepared and have minimal preparation at the beginning of shift
- Maintaining communication with front of house staff about current stock availability and possible solutions for out-of-stock orders
- Making sure Front of house customer order team are equipped with up-to-date knowledge of current kitchen situation in regard to wait times and stock availability
- During down time, finding jobs that will need to be completed in the near future such as cleaning jobs or stock refilling from storage
Education
Year 12 -
Mt Maria Collage
Mitchelton, QLD12.2022
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Time management
- Conflict Resolution Skills
Extracurricular Activities
2019 Club Captain, Everton Park Roosters Rugby Union, Bjj
Timeline
Stock Merchandiser
Kmart
02.2024 - Current
Crew Trainer
Red Rooster
01.2019 - 04.2024
Year 12 -
Mt Maria Collage
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