Luke Skinner
Melbourne,Australia
Summary
Experienced administrative professional with a proven track record of excelling in fast-paced office environments. Possessing strong organizational and multitasking abilities, effectively managing schedules, handling administrative tasks, and facilitating seamless communication within teams. Eager to learn new skills and leverage transferable skills to make a meaningful contribution in diverse settings.
Overview
2
2
years of professional experience
Work History
Branch Administrator
AE Smith
03.2024 - Current
- Utilised SAP to accurately create and mange purchase orders.
- Audited jobs ensuring the accurate accounting of time and materials for the correct billing of clients.
- Oversaw the timely completion of administrative tasks through managing a centralised inbox.
- Supported onboarding process for new hires, facilitating smooth transition into team.
Administration Officer/Customer Service
VTAC
08.2023 - 01.2024
- Processed and evaluated high volumes of sensitive documents under strict deadlines.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner through incoming and outgoing calls.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Customer Care Administrator
Nando’s Australia
08.2022 - 08.2023
- Applied problem-solving and communication skills to respond to customer questions and complaints via phone and email correspondence.
- Logged and recorded information on customer queries and complaints in a timely manner.
- Identified trends in customer queries and collaborated with relevant departments to address recurring issues proactively.
Education
MA - Ancient Civilisations (Assyriology)
Leiden University
BA - Ancient Civilisations
University of Wales Trinity Saint David
WalesSkills
- MS office
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Data entry
- Administrative support
- Inbound phone call handling
- Staff training
Timeline
Branch Administrator
AE Smith
03.2024 - Current
Administration Officer/Customer Service
VTAC
08.2023 - 01.2024
Customer Care Administrator
Nando’s Australia
08.2022 - 08.2023
MA - Ancient Civilisations (Assyriology)
Leiden University
BA - Ancient Civilisations
University of Wales Trinity Saint David
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