Luke Smith
Tarro,NSW
Summary
Excited and passionate about the ever changing nature of e-Commerce, Retail and Digital landscape.
A consistent communicator, drawing on experience in e-commerce & digital product and supermarket operations experiences.
An intuitive nature drives research, understanding and feedback, which is presented in an engaging, empathetic and non technical fashion .
Overview
16
16
years of professional experience
Work History
Associate Product Manager
Coles Digital
07.2021 - Current
- Lead high profile projects to grow and optimise the Coles Online Home Delivery network. Improved Home Delivery network coverage to over 96% of Australian population.
- Collaborate with a wide range of stakeholders across multiple business units, enabling for solutions that are improve customer proposition and are cost effective for the business.
- Maintain and develop product and project roadmaps for initiatives. Adhere to agile product ways of working.
- Liaise with external contractors such as project managers, builders, town planners, architects.
- Scoping & Delivery of projects on time and to budget.
- Collate and present results both financial and non financial to senior stakeholders.
- Collate and review feedback on product and project, devise recommendations and implement changes to process & procedures.
- Create new and review existing documentation relating to procedures.
- Adherence to Coles policies and procedures.
- Provide operational guidance and input to various stakeholders and business units.
Implementation Manager
Coles Supermarket
04.2020 - 07.2021
- Implementation of Click & Collect and Home Delivery into new & existing supermarkets.
- On-site Training of in-store team members and Customer Service Agents.
- Store set up and readiness activities.
- Liaising with stakeholders across supermarket operations and project team
Coles Online Manager
Coles Supermarket
04.2018 - 07.2021
- Lead a team of over 80 team members, comprised of in-store team and Customer Service Agents (Delivery Drivers).
- Maintained a positive safety and compliance culture, low risk audits.
- Responsibility for delivery of a consistent customer offer, order fulfilment and delivery on schedule.
- Working alongside the store leadership team collaboratively for the best outcome for the customer and business.
- Responsibility for maintaining a profitable business; wages, sales, operational costs.
- Responsibility for maintaining Coles Online fleet in safe. compliant working order.
Various Supermarket Leadership Roles
Coles Supermarket
05.2013 - 04.2018
- Full time roles including; Dry Goods Manager, Customer Service Manager, Fresh Meat Manager.
- Caretaking roles including; Store Support Manager, Fresh Produce Manager, Deli Manager, Duty Manager.
- Customer Service Manager in a high volume tourist area, sales fluctuation of over 100% during peak seasonal trade.
- Responsible for safe and compliant teams varying from 5-35 people.
- Provide an excellent experience for all customers.
- Delivery of profitable business; wages, sales, ordering, waste and markdowns.
- Working collaboratively with various different store leadership teams.
Store Team Member
Coles Supermarket
08.2007 - 05.2013
- Various departments and capacities across the store.
- Provide excellent customer experience.
- Maintain procedures, safety and compliance.
Education
Coles Retail Leaders
Sydney, NSW2013
Information Technology
TAFE NSW
Newcastle, NSW2010
Skills
- Intermediate Microsoft Excel Skills
- Product Management & Agile Ways of Working
- Written & Verbal Communication
- Leadership
- Resilience
- Technical Understanding
- Team Leadership
- Retail Operations
Timeline
Associate Product Manager
Coles Digital
07.2021 - Current
Implementation Manager
Coles Supermarket
04.2020 - 07.2021
Coles Online Manager
Coles Supermarket
04.2018 - 07.2021
Various Supermarket Leadership Roles
Coles Supermarket
05.2013 - 04.2018
Store Team Member
Coles Supermarket
08.2007 - 05.2013
Coles Retail Leaders
Information Technology
TAFE NSW
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