Luke Stacey
Warradale,SA
Summary
Dynamic IT professional with a proven track record at Kinetic IT, excelling in technical support and documentation. Adept at problem-solving and fostering strong customer relationships, I leverage my attention to detail and effective communication skills to enhance user experiences and streamline processes. Committed to delivering exceptional service and support.
Overview
11
11
years of professional experience
Work History
Associate System Engineer
Kinetic IT
Brisbane, QLD
08.2024 - 01.2026
- Documented technical processes and procedures for team reference and training purposes.
- Provided technical support to end-users for various software applications and tools.
Service Desk Technician
Kinetic IT
Brisbane, QLD
04.2023 - 08.2024
- Provided technical support for hardware and software issues at Kinetic IT.
Artillery Operator
Australian Army
Wagga Wagga, NSW
06.2019 - 09.2022
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Operated military vehicles in various terrains and conditions.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
Greenskeeper
Jamestown Lawn Tennis Club
Jamestown, South Australia
01.2015 - 05.2019
- Operated landscaping equipment to efficiently manage club grounds and aesthetic appeal.
Education
Bachelor of Film -
SAE University College
Adelaide, SA12-2027
High School Diploma -
Jamestown Community School
Jamestown, South Australia12.2018
Skills
- Military driving instructor
- Communication
- Customer relationship management
- Effective communication
- Attention to detail
- Problem solving
- Organization
- Discipline
- Leadership
- People skills
- Coordination
- Maintenance
- Information technology
- Technical support
- Software troubleshooting
- IT service management
- Hardware maintenance
Awards
- Soldier of the Year, 2021
- Brigade Commanders Coin for Excellence, 06/21
- Battery Commanders Coin, 09/21
References
- Michael Laffey, Operations Manager, Kinetic IT - 0409 856 510
- Brandon Feasey, Process Coordinator, Kinetic IT - 0481 280 691
- Mitch Forbes, IT Operations Manager, Kinetic IT - 0402 799 691
Timeline
Associate System Engineer
Kinetic IT
08.2024 - 01.2026
Service Desk Technician
Kinetic IT
04.2023 - 08.2024
Artillery Operator
Australian Army
06.2019 - 09.2022
Greenskeeper
Jamestown Lawn Tennis Club
01.2015 - 05.2019
Bachelor of Film -
SAE University College
High School Diploma -
Jamestown Community School