Luke Steel
IT Project Manager
Kensington
Summary
Accomplished IT Project Manager with nearly a decade of experience delivering complex programs of work in cloud modernization, infrastructure transformation, and enterprise service improvement. Proficient in managing multiple projects across regions, aligning technology outcomes with business objectives, and enhancing IT delivery frameworks. Trusted by senior stakeholders to lead high-impact initiatives that drive cost reductions, improve service agility, and modernize end-user environments. Recognized for establishing secure, scalable, cloud-first ecosystems through robust governance practices, stakeholder engagement, and effective cross-functional team leadership.
Overview
14
14
years of professional experience
Work History
IT Project Manager
Multiplex
01.2018 - Current
- Migrated Brookfield Residential’s IT services to an independent environment, onboarding third-party service management and aligning with Multiplex’s cloud-first strategy.
- Delivered the UK rollout of YSoft SAFEQ Cloud Printing, modernizing infrastructure, reducing costs, and enhancing scalability, accessibility, and security across 17 sites.
- Directed the global Windows 10 upgrade (20H2/21H2), introducing Intune and hybrid Azure AD join, replacing legacy rebuild processes and saving $250,000+ AUD.
- Project managed the global rollout of OneDrive, replacing personal shared drives, modernizing end-user storage, and fully enabling cloud-first data management.
- Spearheaded ServiceNow Strategic Portfolio Management (SPM) tool implementation, replacing Planview.
- Led the evaluation, selection, and presentation of Multiplex’s Global SHEQ Safety Solution to executive leadership.
- Overhauled Multiplex’s IT Project Intake process, introducing standardized governance and improving delivery timelines.
- Contributed to the uplift of Multiplex’s IT Delivery Framework through Delivery workshops and best practice initiatives.
- Developed project management roadmap to define project objectives, timelines and milestones.
IT Services Manager
Victorian Civil & Administrative Tribunal (VCAT)
01.2017 - 01.2018
- Managed VCAT's IT operations, infrastructure services, and vendor relationships with Court Services Victoria.
- Led integration of online forms into Case Management Systems, driving change management initiatives.
Project Manager
Victorian Civil & Administrative Tribunal (VCAT)
01.2016 - 01.2017
- Project managed the rollout of the Victorian Government Fee Structure change in VCAT’s CaseWorks system, delivering ahead of schedule and under budget.
- Led migration of VCAT’s online forms to a new digital platform, serving as Project Manager and UX Designer to improve service delivery.
IT Services Manager
Probuild Constructions
07.2014 - 07.2015
- Managed IT services, operations, and vendor delivery across 40+ sites nationally.
- Delivered MPLS network upgrades, implemented print solutions, hardware refresh programs, and Office 365 archiving.
Systems Analyst
WorkSafe/TAC Victoria
10.2012 - 06.2014
- Supported knowledge management improvements and optimized IT service processes.
Deployment Engineer / Helpdesk Support
IBM / BHP Billiton
07.2011 - 06.2012
- Led large-scale deployment of Windows 7 and Office 2010, providing training and executive support.
Education
PRINCE2 Foundation & Practitioner -
ITIL Foundation Certificate in IT Service Management - undefined
EC-Council Certified Incident Handler (ECIH) - undefined
Skills
IT Project Management
Infrastructure & Cloud Migration
IT Governance & Service Delivery
Vendor & Stakeholder Management
Cloud Print Solutions
undefinedWebsites
Education And Certifications
- PRINCE2 Foundation & Practitioner
- ITIL Foundation Certificate in IT Service Management
- EC-Council Certified Incident Handler (ECIH)
Timeline
IT Project Manager
Multiplex
01.2018 - Current
IT Services Manager
Victorian Civil & Administrative Tribunal (VCAT)
01.2017 - 01.2018
Project Manager
Victorian Civil & Administrative Tribunal (VCAT)
01.2016 - 01.2017
IT Services Manager
Probuild Constructions
07.2014 - 07.2015
Systems Analyst
WorkSafe/TAC Victoria
10.2012 - 06.2014
Deployment Engineer / Helpdesk Support
IBM / BHP Billiton
07.2011 - 06.2012
ITIL Foundation Certificate in IT Service Management - undefined
EC-Council Certified Incident Handler (ECIH) - undefined
PRINCE2 Foundation & Practitioner -
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