Luke Timney

As a Sales Assistant at Up There Store, I was responsible for delivering exceptional customer service, ensuring every customer interaction reflected the brand’s high standards. My role included visual merchandising and styling to maintain a premium and engaging store environment. I contributed to content creation that aligned with our brand identity and helped strengthen our online and in-store presence. A key focus of my role was driving sales through genuine customer connections and fostering the strong community spirit that defines Up There Store.

In addition to my in-store responsibilities, I also contributed to social media and marketing efforts, helping to create content that aligned with our visual identity and brand voice. This included assisting with photoshoots, campaign planning, and content creation for platforms like Instagram. My involvement helped strengthen both our digital presence and our connection with the wider fashion and streetwear community.

Running the floor, taking orders, greeting customers, and ensuring a positive café experience. Expected to assist across the board where needed, making coffee and organizing orders.

Refined skills in making coffee, dealing with high levels of multitasking, and controlling the café's pace.

Working at multiple cafés has deeply built upon my pre-existing customer service skills and the importance of collaborating within a team. These experiences have further refined my skills in time management, multitasking, communication, and most of all people skills. Working in hospitality has strengthened my confidence and ability to learn new tasks, believe in myself and trust my team.