Luke Treffiletti
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service and processing orders. Adept at engaging with customers and captivating attention and interest in product offerings, reliable and able to build incredible rapport with new and old clientele.
Overview
13
13
years of professional experience
Work History
Sales Associate
Ray White Green valley
02.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Conducted comprehensive market analysis to identify opportunities for investors.
Weighbridge operator
Suez/cleanaway
07.2021 - 02.2023
- Inspected loads to determine safety for continued transportation.
- Supported site managers with handling daily traffic by processing data and paperwork.
- Trained continuously in different fraud tactics to spot problems and prevent transportation without correction.
- Delivered courteous service and smoothly handled conflicts due to readings or other concerns.
- Validated paperwork of delivery vehicles with skilled operation of weighbridge equipment.
- Reported incidents of fraud and misconduct to management for immediate handling.
- Completed prompt assessments and documentation to help drivers meet delivery targets.
Tournament Director
APL (Australian Poker League)
01.2019 - 06.2022
- In charge of a tournament structure that meets the players' expectations but also fits the casino or poker room schedule and ensure the game is completed within a set time scale
- Handle matters such as table consolidation, player registration, etiquette and procedure enforcement, and controlling the game
- Running the game either with a co-worker if the number of players increases whilst also running a game on my own maxed or 80+ players and have the ability to work under pressure
- Practiced with the team on schedule and trained alone to enhance athletic abilities and contributions to team success.
Property Manager
Rich & Oliva Real Estate - Croydon
01.2020 - 06.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
Sales Associate
Wiseberry Real Estate
05.2017 - 02.2019
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Conducted comprehensive market analysis to identify opportunities for investors.
Sales Assistant
Ray White Bankstown
05.2016 - 05.2017
- Prepared purchase agreements and disclosures.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Crew Trainer
McDonald's
02.2011 - 05.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Education
High School Diploma -
Bass High School
Bass Hill, NSW2014
Skills
- Sales Development
- Promotional Support
- Customer Needs Assessment
- Payment Processing
- Order Processing
- Contract Preparation
- Product Sales
- Inventory Control
- Upselling
- Business Development
- Client Account Management
- Sales Goals Attainment
- Sales Forecasting
- Fitting Room Maintenance
- Product Knowledge
- Customer Service
- Schedule Coordination
- Technical Documentation
- Timesheet Processing
- Product Demonstrations
- Strategy Development
- Account Acquisition and Retention
- Paperwork Processing
References
- Casey, 0452323600 ( Manager - APL )
- Christina Ianiello, 0426977660 ( Manager - McDonald's )
- Robert Spitalieri, 0418169886 (Director - Wiseberry )
Timeline
Sales Associate
Ray White Green valley
02.2023 - Current
Weighbridge operator
Suez/cleanaway
07.2021 - 02.2023
Property Manager
Rich & Oliva Real Estate - Croydon
01.2020 - 06.2021
Tournament Director
APL (Australian Poker League)
01.2019 - 06.2022
Sales Associate
Wiseberry Real Estate
05.2017 - 02.2019
Sales Assistant
Ray White Bankstown
05.2016 - 05.2017
Crew Trainer
McDonald's
02.2011 - 05.2016
High School Diploma -
Bass High School
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