Luke Warburton

• Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
• Built lasting relationships with clients through outstanding customer service interactions.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
• Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
• Attracted new clientele and developed customer relationships by hosting product-focused events.

• Grew sales numbers by $140,000 through skilled sales support for new and existing customers.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Worked with existing customers to increase purchases of products and services.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
• Completed and submitted monthly and yearly reports to support executive decision making.

• Lead the operations team of 6 managers
• Drive the businesses KPIs through strong communication and hands on leadership.
• Continuous improvement of the team, through regular coaching sessions and development plans.
• Focus on Culture both team and customer
• Back to basics retail, customer first. reducing admin work loads to focus on customers and floor management.
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Delivery issues, protecting company reputation and loyal client base.
• Led the management team in delivery of building of positive culture project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
• Developed team communications and information for weekly group and daily one on one meetings.
• Saved $15,000per month by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems.

• Lead national team of 12 state based visual merchandisers.
• Develop & design, strategies for greatest return per square meter.
• Regular SWAT analysis.
• Maintaining a very commercial team, creating strong returns.
• Working closely with all key stakeholders for the best business outcomes.
• Continuous improvement of the team through regular feedback & coaching sessions.
• Creating a consistent look & feel across the brand.
• Reenforcing the positive, fun culture of the brand.
• Making sure the the entire team was customer centric.
• Project management and delivery of 15 new fantastic Furniture stores and of 30 full store renovations nationally.
• Delivering with excellence.

started LuJo By design, x2 furniture & Homewares stores

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
• Used well-honed negotiation skills to garner cost-effective pricing for product, all utilities & equipment.
• Directed business operations for 6-employees, doing $2million in yearly revenue.
• Developed business plan, processes and procedures to provide superior bespoke furniture & service to customers.
• Sourced and purchased all products form all over the world.

• Promoted business strategy by implementing improvements based on customer feedback.
• Worked with Trade customers to understand requirements and provide exceptional commercial service.
• Developed team communications and information for one on one sales meetings. and full store improvement meetings
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Lead store team to achieve set KPIs
• Training and development of the team,Make sure the team was customer centric
• Build the trade side of the business,Inhome/onsite lighting consultations
• Increased sales by 30% by establishing goals, overseeing performance and building a strong team with amazing culture.
• Won Store Mananger & store of the year

• Coordinated weekly conferences with store associates to communicate sales and customer service goals.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Managed all aspects of store operations, including organization, maintenance and purchasing functions.
• Resolved customer service issues promptly.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Created work schedules according to sales volume and number of employees.
• Rotated merchandise and displays to feature new products and promotions.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Trained and developed new associates on POS system and key sales tactics, which improved process flows.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Coached 12 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
• Generated repeat business by delivering exceptional customer service and positive engagement.
• Planned budgets and authorized payments and merchandise returns.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

• Assisted Store manager in the everyday operation of the store.
• Directed training and retraining of employees to boost performance and enhance business results.
• Developed positive rapport with both management personnel and employees to facilitate effective communication and collaboration.
• Tracked progress of short- and long- term goals and assisted in strategic planning.
• Completed on-the-job training programs, earning praise for proficient leadership and business knowledge skills.