Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Luke Welsh

Canberra,ACT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

RESTAURANT ALLROUNDER

CHEZ FREDERIC
01.2021 - Current
  • Trained staff in line with current OH&S policies and procedures
  • Developed inventory control and training programs and create start up procedures
  • Maintained inventory control of all products and enforced all proper food sanitation procedures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Administrative Officer

ADECCO AUSTRALIA PTY LTD
01.2020 - 01.2021
  • Answering detailed product and service questions
  • Identifying and fulfilling customer needs to achieve satisfaction
  • Handling complaints, providing appropriate solutions and alternatives
  • Keeping records of customer interactions, processing customer accounts and filing documents.

Senior Staff

Grilled Civic
01.2016 - 01.2017
  • Trained staff in line with current OH&S policies and procedures
  • Developed inventory control and training programs and create start up procedures
  • Maintained inventory control of all products and enforced all proper food sanitation procedures.
  • Accurately handling cash transactions and daily reporting.

Assistant Manager

KFC
01.2015 - 01.2016
  • Supervised, motivated, evaluated, and coached employees and facilitated effective training programs
  • Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction
  • Contacted multiple merchants to obtain necessary inventory and kept concise, accurate records about products
  • Developed performance analysis reports for the store staff
  • Launch promotion campaigns for credit of regular customers and attract new customers.

Bar Attendant/Cellarman

Royal Hotel Boggabri
01.2014 - 01.2015
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.

Bartender / RSA Marshall

Club House Hotel Gunnedah
01.2013 - 01.2014
  • Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value
  • Demonstrated the ability to multi-task at a face pace while dealing with various situations/individuals
  • Demonstrated flexibility in regard to work assignments and work schedule.

Call Centre Operator / Sales

Moore Park super centre
  • Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy
  • Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment
  • Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.

Skills

  • Teamwork and Collaboration
  • Customer Relations Management
  • Initiative and Time Management
  • Adaptability and Critical Thinking
  • Service Prioritisation
  • Strong Communication and Interpersonal Skills
  • Computer and Microsoft Office Skills
  • Business Administration
  • Staff Training and Development
  • Reporting and Documentation
  • Order Management
  • Positive and Professional
  • Equipment Maintenance
  • Stakeholder Management
  • Attention to Detail
  • Cash Handling
  • Complex Problem-Solving
  • Honed Marketing Skills
  • Complaint resolution

Accomplishments

  • New South Wales Police (Oxley Local Area Command) Certificate of Appreciation Award

Certification

  • Management Certificate IV
  • Certificate II in Retail Operations
  • White card

Timeline

RESTAURANT ALLROUNDER

CHEZ FREDERIC
01.2021 - Current

Administrative Officer

ADECCO AUSTRALIA PTY LTD
01.2020 - 01.2021

Senior Staff

Grilled Civic
01.2016 - 01.2017

Assistant Manager

KFC
01.2015 - 01.2016

Bar Attendant/Cellarman

Royal Hotel Boggabri
01.2014 - 01.2015

Bartender / RSA Marshall

Club House Hotel Gunnedah
01.2013 - 01.2014

Call Centre Operator / Sales

Moore Park super centre

Similar Profiles

CREATE PROFILE
Luke Welsh