Luke Welsh
Canberra,ACT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RESTAURANT ALLROUNDER
CHEZ FREDERIC
2021.01 - Current
- Trained staff in line with current OH&S policies and procedures
- Developed inventory control and training programs and create start up procedures
- Maintained inventory control of all products and enforced all proper food sanitation procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Officer
ADECCO AUSTRALIA PTY LTD
2020.01 - 2021.01
- Answering detailed product and service questions
- Identifying and fulfilling customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions and alternatives
- Keeping records of customer interactions, processing customer accounts and filing documents.
Senior Staff
Grilled Civic
2016.01 - 2017.01
- Trained staff in line with current OH&S policies and procedures
- Developed inventory control and training programs and create start up procedures
- Maintained inventory control of all products and enforced all proper food sanitation procedures.
- Accurately handling cash transactions and daily reporting.
Assistant Manager
KFC
2015.01 - 2016.01
- Supervised, motivated, evaluated, and coached employees and facilitated effective training programs
- Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction
- Contacted multiple merchants to obtain necessary inventory and kept concise, accurate records about products
- Developed performance analysis reports for the store staff
- Launch promotion campaigns for credit of regular customers and attract new customers.
Bar Attendant/Cellarman
Royal Hotel Boggabri
2014.01 - 2015.01
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales
- Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.
Bartender / RSA Marshall
Club House Hotel Gunnedah
2013.01 - 2014.01
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value
- Demonstrated the ability to multi-task at a face pace while dealing with various situations/individuals
- Demonstrated flexibility in regard to work assignments and work schedule.
Call Centre Operator / Sales
Moore Park super centre
- Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy
- Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment
- Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.
Skills
- Teamwork and Collaboration
- Customer Relations Management
- Initiative and Time Management
- Adaptability and Critical Thinking
- Service Prioritisation
- Strong Communication and Interpersonal Skills
- Computer and Microsoft Office Skills
- Business Administration
- Staff Training and Development
- Reporting and Documentation
- Order Management
- Positive and Professional
- Equipment Maintenance
- Stakeholder Management
- Attention to Detail
- Cash Handling
- Complex Problem-Solving
- Honed Marketing Skills
- Complaint resolution
Accomplishments
- New South Wales Police (Oxley Local Area Command) Certificate of Appreciation Award
Certification
- Management Certificate IV
- Certificate II in Retail Operations
- White card
Timeline
RESTAURANT ALLROUNDER
CHEZ FREDERIC
2021.01 - Current
Administrative Officer
ADECCO AUSTRALIA PTY LTD
2020.01 - 2021.01
Senior Staff
Grilled Civic
2016.01 - 2017.01
Assistant Manager
KFC
2015.01 - 2016.01
Bar Attendant/Cellarman
Royal Hotel Boggabri
2014.01 - 2015.01
Bartender / RSA Marshall
Club House Hotel Gunnedah
2013.01 - 2014.01
Call Centre Operator / Sales
Moore Park super centre