- Computer systems and Technology enthusiast
- Content creation through software such as Photoshop, Davinci Resolve, and lightroom
- Video Gaming
- Playing Sports
- Music
- Fashion
- Drawing and Painting
- Gym workouts
Luke Willding
Caboolture
Summary
As a Shift Leader at Guzman Y Gomez, I led my team to maintain high standards in food safety and customer service. I handled cash with accuracy, resolved conflicts smoothly, and kept a positive attitude, all of which helped create a great experience for both customers and staff while keeping the store's operations running smoothly under standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Guzman Y Gomez
07.2022 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Maintained food safety standards ensuring food quality is up to standard
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Information Technology - Information Technology
University of The Sunshine Coast
Petrie, QLD04-2027
High School Diploma -
Caboolture State High School
Caboolture, QLD11-2023
Skills
- Positive attitude and Customer satisfaction
- Cash handling
- Team leadership and supervision
- Problem-solving and Decision-making
- Conflict resolution
- Composure Under Pressure
- Adaptability and Flexibility
Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Responsible Service of Alcohol Certification (RSA)
- Certificate II in Information Technology
- Certificate III in Information Technology
Interests
Timeline
Shift Leader
Guzman Y Gomez
07.2022 - 02.2025
Bachelor of Information Technology - Information Technology
University of The Sunshine Coast
High School Diploma -
Caboolture State High School
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