Mark Wilson
Townsville,QLD
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Driver /Retail Sales Associate
Auto One
Townsville , Queensland
08.2023 - 04.2024
- Handled merchandise in accordance with product handling standards.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Ensured accurate completion of all paperwork associated with deliveries.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Customer Service Attendant
caltex
Garbutt , Queenland
05.2022 - 11.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Participated in team meetings to discuss new strategies for improving customer service experience.
- Processed sales transactions quickly and accurately.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Owner Operator/Business Owner
LMJ convience
Kirwan , Queensland
02.2020 - 10.2022
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Ensured compliance with local, state, and federal regulations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed strategic plans to increase profitability and efficiency.
- Hired and trained new department managers to increase team oversight and productivity.
- Implemented quality assurance processes to ensure product excellence.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Customer Service Attendant
caltex starmart
Vincent , Queensland
12.2015 - 10.2019
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Participated in team meetings to discuss new strategies for improving customer service experience.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Delivery Driver
tyre and tube australia
, Queensland
06.2012 - 09.2014
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Inspected vehicle and maintained gas, oil and water levels.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Ensured accurate completion of all paperwork associated with deliveries.
Shop Owner/Store Manager
Keane for food
Garbutt , Queensland
06.2007 - 08.2011
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Developed and implemented successful sales strategies to meet business goals.
- Analyzed sales data to identify opportunities for growth.
- Managed employee schedules and assigned tasks and responsibilities to employees.
Education
Pine Rivers State High School
Brisbane Skills
- Route navigation
- Vehicle maintenance
- Inventory management
- Delivery scheduling
- Safety compliance
- Customer service
- Effective communication
- Time management
- Problem solving
- Dependable and reliable
Certification
C class license
LR class license
Timeline
Delivery Driver /Retail Sales Associate
Auto One
08.2023 - 04.2024
Customer Service Attendant
caltex
05.2022 - 11.2023
Owner Operator/Business Owner
LMJ convience
02.2020 - 10.2022
Customer Service Attendant
caltex starmart
12.2015 - 10.2019
Delivery Driver
tyre and tube australia
06.2012 - 09.2014
Shop Owner/Store Manager
Keane for food
06.2007 - 08.2011
Pine Rivers State High School
Similar Profiles
Reece BartholomewReece Bartholomew
Spare Parts Interpreter at Auto OneSpare Parts Interpreter at Auto One
Clement McLennanClement McLennan
Warehouse Storeman at Auto OneWarehouse Storeman at Auto One
Scott WetzelScott Wetzel
Automotive Service Advisor at Group 1 Auto / Ray Brandt Auto / Benson AutoAutomotive Service Advisor at Group 1 Auto / Ray Brandt Auto / Benson Auto
Thelma WasagaThelma Wasaga
Comercial Cleaner at Downer FacilitiesComercial Cleaner at Downer Facilities
Nikkeisjah Phelan-DevonNikkeisjah Phelan-Devon
Assistant Store Manager at Millers Fashion ClubAssistant Store Manager at Millers Fashion Club