LUKE RHIND
Gold Coast
Summary
Hardworking, reliable, self-motivated, and results-driven employee dedicated to completing tasks accurately despite interruptions and competing demands. Enjoys interacting with clientele and passionate about providing exceptional customer service. Confident that my skills and dedication will greatly benefit your business. Committed to putting my heart and soul into every position I undertake.
Overview
6
6
years of professional experience
Work History
Rental Service Officer
EUROPCAR
11.2023 - Current
- Provided exceptional customer service & information on rental policies and procedures to ensure understanding.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Coordinated closely with other departments such as IT, maintenance & cleaning teams.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Manage vehicle inventory & Prepared detailed reports on rental activity, providing valuable insights for decision makers.
Guest Services Agent
AVANI Broadbeach Residences
06.2022 - 11.2023
- Assisted guests with check-in and check-out processes, processed payments, answered calls & emails to ensure complete customer satisfaction
- Managed group bookings to ensure seamless organization of events and accommodations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Upheld hotel policies and procedures by providing high level of customer service.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Night Audit & Security
Store Assistant
Aldi
12.2021 - 04.2022
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift & Processing payment transactions
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
- Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Café Manager/Barista
The Hervey Bay General Store & Natural Food Café
05.2020 - 04.2021
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Personal Assistant to Sales Agent
Elders
02.2019 - 07.2019
- Served as first point of contact for incoming visitors or phone calls, emails & walk in clients ensuring prompt response.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a professional, confidential & timely manner.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
Education
Certificate III - Hospitality And Tourism
TAFE QLD
QLD06-2012
Skills
- Customer service
- Multitasking and organization
- Upselling techniques
- Professional appearance
Timeline
Rental Service Officer
EUROPCAR
11.2023 - Current
Guest Services Agent
AVANI Broadbeach Residences
06.2022 - 11.2023
Store Assistant
Aldi
12.2021 - 04.2022
Café Manager/Barista
The Hervey Bay General Store & Natural Food Café
05.2020 - 04.2021
Personal Assistant to Sales Agent
Elders
02.2019 - 07.2019
Certificate III - Hospitality And Tourism
TAFE QLD
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