Luke Robinson

Work History

Retail Supervisor

SpellBox PTY LTD

11.2021 - Current

Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Coordinated merchandising displays, signage and sales enablement.
Monitored cashiers' work and balanced registers to maintain strong financial controls.
Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Trained and oriented associates to maximize team performance.
Engaged associates in daily operations through open communication and upbeat team meetings.
Entered and priced inventory to assist with efficient restocking.
Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Created timely and accurate inventory, cash and production reports for senior managers.
Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Built successful retail teams by instilling culture of collaboration and developing daily plans centred on common group goals.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Educated staff on strategies for handling difficult customers and challenging situations.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Mentored new sales associates to contribute to store's positive culture.
Promoted business' development by building and maintaining relationships with new clients.
Trained newly hired sales team in upselling techniques.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Marked-down clearance items and relocated merchandise to proper store areas.
Trained team members in successful strategies to meet operational and sales targets.
Submitted reports to senior management to aid in business decision-making and planning.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Researched issues to obtain appropriate answers to customer inquiries.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Successfully drove new product lines to increase annual profits.

Casual Sales Assistant

SpellBox PTY LTD

02.2021 - 11.2021

Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Maintained clean sales floor and straightened and faced merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Used POS system to process sales, returns, online orders, and gift card activations.
Answered questions about store policies and addressed customer concerns.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Developed professional relationships with customers to increase loyalty, retention and rapport.
Managed cash register after end of shift to balance and record accurate transactions.
Utilized upselling techniques to promote additional products and increase sales.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Developed strong rapport with customers and created positive impression of business.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Used in-store system to locate inventory and place special orders for customers.
Monitored customers for signs of security concerns and escalated issues to management.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Professional Tarot Reader

SpellBox PTY LTD

09.2020 - 11.2021

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.

Quality Assurance Specialist

Holmward Highgate

05.2019 - 02.2020

Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Educated employees on specific QA standards and confirmed maintenance of standards.
Analyzed quality and performance data to support operational decision-making.
Implemented process improvements to increase productivity in quality assurance operations.
Promoted adherence to quality standards by educating personnel on quality control.
Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Monitored product standards and quality-control programs.
Fixed identified issues to improve workflows.
Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Addressed non-conformance issues, pausing production to correct errors.
Updated inspection journals and daily summary logs with quality-related data.
Created and collaborated in implementation and maintenance of customer complaint log.
Reported problems and concerns to management.
Collected and analyzed data to measure effectiveness of quality control processes.
Inspected items and compared against standards to meet regulatory requirements.
Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Developed and implemented procedures to meet product quality standards.
Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Conducted data review and followed standard practices to find solutions.
Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Performed tests and inspections to conform to established standards.
Drafted technical documents such as deviation reports, testing protocol and trend analyses.
Liaised between quality control and other departments and contractors, providing project updates and consultation.
Conducted investigations into questionable test results.
Performed routine maintenance and calibration on testing equipment.

Manager

Sadhana Studios

02.2018 - 01.2019

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed and maintained relationships with customers and suppliers through account development.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Developed detailed plans based on broad guidance and direction.

Summary

Overview

Work History

Retail Supervisor

Casual Sales Assistant

Professional Tarot Reader

Quality Assurance Specialist

Manager

Education

Bachelor of Arts - Communication Design And Marketing

Diploma of Business

Skills

Websites

Accomplishments

Teach and host workshops, Candle making.

Timeline

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