Luke Atallah
Cresent Werrington County
Summary
I was a chef for 21 years and have been a security officer since 2013. I am competent, reliable, hard working and am calm in crisis situations. I am a family man and am responsobile. I would be a good fit in any team situation, or on my own.
Overview
11
11
years of professional experience
Work History
Building Site Security
G4M
09.2023 - Current
- Contributed to employee retention by addressing concerns or conflicts promptly, fostering a positive work environment that encouraged commitment and professional growth.
- Ensured accurate billing and cost tracking for projects, reconciling invoices with completed work orders on a regular basis.
- Established open lines of communication with key stakeholders, including clients, suppliers, and local authorities, ensuring their needs were met throughout the building site operations.
- Maintained a safe working environment, diligently monitoring employee compliance with safety regulations and company policies.
- Enhanced communication between departments by maintaining an organized record of all incoming and outgoing correspondence.
- Boosted customer satisfaction ratings with timely resolution of complaints or concerns regarding service delivery or scheduling matters.
- Developed strong professional relationships with field personnel, fostering teamwork and collaboration across departments.
- Prevented delays in project timelines by proactively identifying potential issues and taking corrective action as needed.
Security Officer
Wilson Security
Sydney
08.2015 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Hospitality Security Guard
Varied
Sydney, Armidale
05.2013 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Education
Masters Of Teaching, Secondary - Education
University of New England
Armidale, NSWBachelor Of Arts - Ancient History And English
University of New England
Armidale, NSW08.2021
Skills
- Site Safety Management
- Environmental awareness
- Technical knowledge
- Incident Reporting
- Task Delegation
- Emergency Response Coordination
- Customer Service
- Effective Communications
- Critical Thinking
- Prioritizing calls
- Creative Thinking
- Decision-Making
- Route Planning and Adjustment
- Data Entry
- Customer Relationship Management
- Training and Development
- Routing orders
- Team Work Scheduling
- Schedule Management
- Delegating Work
- Updating logs
- Communication Management
- Mentoring and Coaching
- Work Order Preparations
- Personnel Monitoring
- Service Coordination
- Speech Clarity
- Regulatory Compliance
- Resource Coordination
Timeline
Building Site Security
G4M
09.2023 - Current
Security Officer
Wilson Security
08.2015 - Current
Hospitality Security Guard
Varied
05.2013 - Current
Masters Of Teaching, Secondary - Education
University of New England
Bachelor Of Arts - Ancient History And English
University of New England