Lulu Crowhurst

• - Supervise rock climbing activities, focusing on instruction and safety
• - Lead group activities including school excursions, birthday parties, and outdoor trips
• - Maintain and prepare gear and safety equipment
• - Create engaging activity plans for various client groups
• - Perform administrative tasks: bookings, phone inquiries, and invoices

• - Advise customers on gear suited to outdoor and adventure activities
• - Operate POS system, manage stock deliveries, and handle online orders
• - Deliver exceptional in-store and phone-based customer service

• - Delivered efficient and friendly service to international guests
• - Managed orders, seating, and front-of-house responsibilities
• - Maintained a high standard of cleanliness and customer experience
• - Communicated with international clientele while improving Japanese language skills
• Winter Season

Twilight Glamping – Event Set-Up Crew
(2024) – Location (e.g. Victoria)

• Set up and pack down luxury glamping tents, marquees, and event infrastructure
• Worked efficiently to tight deadlines across multiple event locations
• Managed time effectively to ensure smooth event preparations and transitions
• Allocated and prepared guest tents during live events
• Operated company vehicles to transport equipment to and from sites
• Maintained a high standard of presentation and safety during setup
• Collaborated with team members to execute set-ups in line with client expectations

• - Provided customer service and managed artwork, orders, and payments
• - Operated wide and small format printers and vinyl cutting machines
• - Used Adobe Photoshop and FlexiPro for design and production
• - Handled invoicing and administrative paperwork

• - Operated registers and assisted customers with purchases and inquiries
• - Managed POS and handled cash and transaction paperwork
• - Provided friendly service across various departments

• - Processed online orders: picking, packing, and shipping
• - Handled inventory, restocking, and quality control
• - Maintained safe and organised warehouse operations